KP
Kate Philleo
Apr 14, 2026
The admin side of this process was smooth, and communication with the office was generally good. Scheduling, however, was inconsistent. There was some back-and-forth regarding the installation date, largely because we were trying to accommodate our neighbors, who were also scheduled to have their fence installed. Unfortunately, the crew ultimately arrived on a date that was different from what have been discussed.
We also encountered challenges during the installation itself. Our project included building a pocket around a tree on the property line, but none of the crew members spoke English, which made it difficult to communicate specific plans, even with the help of Google translate.
During the work, the crew cut our clearly marked Verizon Internet line, as well as our neighbor’s. The neighbor’s fence was not completed that day. About a week or so later, the crew returned to complete the neighbor’s fence and ended up cutting our clearly marked Verizon line — again.
The fence itself is beautiful, and we’re happy with the final product, but the repeated issues and overall service headaches significantly detracted from the experience.