Family Electric Inc

Reviews

• AL

  Angela Lee

  Aug 7, 2024
  1.0
  The worst company I ever dealt with. 1. They left out ceiling fan from estimate and demanded extra for it on the project day so I bit the bullet and agreed to pay for it. 2. They changed the plan where the trench will be dug because the worker noticed how thick the wall was. Because of this, they bursted water pipe and Molly, the office worker told me I wouldn't be charged for it but then changed her word later on and demanded that I pay half of the plumber cost. I argued back and she threatened to report me and put a lien on my house. 3. I told the estimator where the water line is and that the house is 200 yrs old and probably not built up to nowadays code. But they kept saying that it is my responsibility that the water pipe broke. I mean, even if I didn't tell them, it doesn't take an expert to tell how old the house is and the water pipe is visible??? 4. Molly, the office worker can't do math and put higher amount on my first invoice. Do not trust her to bill you correct amount. 5. After bursting the pipe, they covered the area upon rough in inspection to hide it from the inspector saying it was for my convenience walking the dog, etc 6. The plumber they hired didn't fix the leak properly and was still leaking the next day. Their worker noticed it and they sent the plumber back out without letting me know to my vacant property. 7. No apologies at all after all this mess but the owner decided to tell me to 'knock it off' because I was getting upset at this ridiculous conduct. 8. Molly, the office worker couldn't even bother to tell me what time the workers were coming so I took my day off expecting them to be here in the early morning. They showed up around noon. My husband could have met them if I knew that earlier. I lost my earning for no other reason other than her laziness. Again, no apologies. 9. The ruptured water pipe caused my hot water heater to break because it was full of mud. I had to spend another $1400 to get it replaced. Record every conversation if you must hire this company. Rather, avoid this cluster of inadequate people.
• WC

  William Carlson

  Mar 26, 2024
  5.0
  Family Electric performed all wiring and component installation during a recent addition and remodeling at our home. From the quote, inspections, and work completion the employees were all prompt, professional, and courteous. They even returned several months later when I had questions to insure we were satisfied with the work! Excellent customer service! Great to see an organization that is building culture to support it’s reputation.
• CM

  Cindy McNew

  Dec 19, 2021
  5.0
  This was my first time using Family Electric, and I will call them again. They were responsive to my initial call for the problem and and worked with me to schedule around work. The electrician was on time, professional, knowledgeable, and took time to answer my questions. Prices were reasonable and workmanship was solid.
• RM

  Randy Morrison

  Mar 19, 2021
  5.0
  I contacted this company to have a 50 amp outlet installed outside for RV hookup. They responded the same day. Appointment was made. The electrician was 10 minutes early and they cleaned up before they left. Highly Recommend this family owned company.
• RC

  Rich C

  Nov 8, 2019
  5.0
  Family Electric, good, fast, fair and most important, clean

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