Air Nerds Home Services

Reviews

• DK

  Dale Kynoch

  Sep 27, 2026
  5.0
  Will was timely, cordial, and professional. I even signed up for yearly maintenance to prevent such issues in the future! The price range includes the yearly maintenance fee.
• ML

  Matthew Labatut

  Sep 19, 2026
  5.0
  I gave Air Nerds a call on a Friday evening and they were able to make it out early the next morning. Bryan was very kind and professional, and was able to get our A/C back up and running within an hour. I would certainly recommend Air Nerds for your cooling and heating needs!
• SM

  Shawn McKay

  Sep 16, 2026
  5.0
  What a great experience! My system went out unexpectedly. I sent a message via the automated system and received a phone within 20 minutes. Luckily they were able to come the same day. Will was awesome. He explained the problem to me gave me options and prices and did the work in short order. I would highly recommend this company!
• LP

  L P

  Sep 11, 2026
  5.0
  Air Nerds Cooling & Heating came out to provide a second opinion on a repair recommended by another company. They seemed very thorough in their diagnostic process and gave me a recommendation that I trusted. Allen Brown (the technician who came out) was very knowledgeable and answered all of my HVAC questions in a clear and understandable manner. They will definitely be my first call if we have any future HVAC issues.
• AK

  Anoop Kaul

  Aug 30, 2026
  3.0
  Air Nerds — Detailed Review & Rating | August 30, 2026 🚨 Service Responsiveness & Availability — 5/5 Air Nerds responded promptly and sent a technician the same day within the stated 12–2 PM window. The technician arrived around noon. Excellent responsiveness. ⏱️ Appointment Punctuality — 5/5 Arrived right around the beginning of the promised window. No unnecessary waiting. 👨‍🔧 Technician Professionalism — 5/5 The assigned technician was friendly, professional, courteous, and efficient. He communicated well and worked quickly. 🔧 Diagnosis & Technical Work — 5/5 He correctly diagnosed a faulty capacitor and completed the repair efficiently. The HVAC was restored to proper operation. I have no complaint about the actual technical work. 🤝 Technician's Willingness to Help — 5/5 When the billing disagreement arose, the technician contacted the owner and genuinely tried to advocate for a better resolution. 💵 Pricing Transparency — 1/5 I was told about the $165 diagnostic fee, but it was not explained that it would remain an additional charge even if I proceeded with the repair. Based on prior experiences, I understood the diagnostic fee to apply when no repair was undertaken. When quoted $545, I understood that amount to include the part, labor, and Sunday emergency service based on how the price was explained. 💰 Pricing / Value — 1/5 The $545 repair price was difficult to understand when the identical Turbo universal capacitor was available online for $97.29, which was confirmed as the same item (Turbo200 Capacitor w/CPT Terminal). I understand overhead, labor, emergency costs, warranties, and markups, but the difference was substantial, particularly with the additional $165 diagnostic charge. 🧾 Billing / Charge Clarity — 1/5 The final bill was $710 ($545 + $165), inconsistent with my understanding of what the $545 represented when I authorized the repair. If the $165 diagnostic charge was going to remain separate, that should have been made explicit before authorization. 👔 Owner / Management Professionalism — 1/5 My conversation with owner James was the most disappointing part. When I explained why I believed the diagnostic fee should not be added on top of the $545, I found his response rude and dismissive. He told me not to “define rules” for his business. The discussion was not productive, so I paid the full amount and ended the interaction. ⭐ Overall Customer Experience — 2/5 The actual HVAC service performed by the technician was excellent. Unfortunately, that positive experience was substantially undermined by the lack of pricing clarity, the unexpected additional $165 charge, and the way the owner handled my concern. ⭐ Overall Rating — 3/5 The category scores total 31/50 = 3.1/5, which I rate as 3/5 using a whole-star scale. My Bottom Line Technician: 5/5 Excellent technician, excellent repair, prompt arrival, courteous behavior, and tried to help resolve the billing issue. No complaints about the work performed. Pricing Transparency & Management: 1/5 My concern is not simply charging more than retail. Companies are entitled to set their own pricing for overhead, labor, and emergency service. My concern is that I understood the $545 repair price to include labor, material, and Sunday service, only to be presented with an additional $165 diagnostic charge at payment. Once a repair is undertaken, the diagnosis is an integral part of carrying out that repair. Charging it separately should be clearly disclosed before authorization, as otherwise this is a double charge The repair itself was excellent. The overall business transaction was not. Overall: 3/5.

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