Cabinets To Go

Reviews

• CG

  Carmen Amador Grady

  Sep 16, 2026
  5.0
  Came to look at cabinets for my pantry and Connor was extremely helpful. He was able to give us tips and recommendations that we didn’t even think of, he was polite, professional and he had a with good sense of humor.
• JH

  Juliet Henshaw

  Sep 10, 2026
  1.0
  Do Not Do Business with CTG. I am only giving a 1 star because that is the lowest rating available. I purchased a complete kitchen worth of cabinets and countertops, to include installation, on 19 Aug from the Lorton, VA store. The CTG design consultant Conner and the store Manager Sophia were very pleasant and helpful through the actual purchase, and the owner of their installation company actually measured my kitchen himself. However, after the purchase, the process completely broke down, starting with the delivery. I told Conner that I had some upcoming commitments out of state, but I would work them around CTG delivery schedule. He said that the cabinets would arrive at their store on 31 Aug, and he scheduled my delivery from 12-4pm on 2 Sep. The cabinets never came to my house, and no one from CTG called me to explain why. I finally called Connor, who said the truck from the warehouse in TN never made it to VA, and that CTG HQ never told him why. They eventually rescheduled the delivery for 4 Sep, between 12-4pm. Again, the cabinets never showed up at my house and no one from CTG called me. The cabinets eventually were delivered 4 days later, on the same day as the scheduled install. On 4 Sep I called CTG Customer Service, and spoke to Lake, who came off as very condescending. I requested to raise my issue to a supervisor. She said that I would receive a reply with 24-48 hours, but I have yet to receive a response. Things got worse during the install, which they said would be completed on 8 Sep. On Day 2 of the install, the installer told me the oven won't fit back into the space. He talked to his boss, who talked to Sophia, but as with the delivery, no one from CTG every called me to explain anything. The next day I drove to the store and was told that kitchen measurements were wrong, and that they had to order two smaller cabinets to make it all fit. Conner said it would take 16 days to get these two cabinets delivered. He said CTG will not ship them overnight, nor expediate the delivery at all, no matter what. So I called Customer Service several times before I finally spoke with a supervisor Sonya. She flat out said that CTG will not expediate shipping for any reason, that the truck bound for VA is already loaded, and all the people in the warehouse have already left for the day, so I am just going to have to wait for the next delivery to VA, which is in 2 weeks, and there is nothing I can do about it, end of discussion. CTG's communication post purchase is literally non existent, and their professionalism and customer service at the Corporate level on down is horrendous.
• FL

  Florence Lopez

  Jul 25, 2026
  5.0
  Very patient, very helpful
• JB

  jaime garcia pelayo bribiesca

  Jul 21, 2026
  5.0
  Sofia was really patient and helpful and made us a beautifully designed kitchen. She is very customer service oriented, handling multiple viewpoints and requests professionally and warmly. We would highly recommend Cabinets to Go and working with Sofia!
• BS

  Barry Van Sickle

  Jul 18, 2026
  5.0
  Conner was awesome!!! He helped us plan all our closets and new kitchen for our home remodel project. He deserves 10 stars 5 just is not enough!.

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