Michael & Son Services Hampton

Reviews

• AH

  Allen Hoilman

  2 days ago
  1.0
  Khali did a fine job. No issue there. The price was outrageous, bizarrely outrageous. So, I declined the service. Before the final quote was done, it had escalated to $1300 for a toilet flange REPAIR and replace spigot. Your pricing model is designed to take advantage, not provide value service.
• WN

  William Nash

  3 days ago
  5.0
  Very good service, as always. Joana was very quick, thorough and knowledgeable. She was very professional and went over the inspection item by item. Very good service!!! Service was an electrical inspection, not listed under Which services did you get? Section. As far as the price range question, the inspection is covered under the annual service and inspection plan.
• BG

  Barbara Griffin

  Aug 12, 2026
  5.0
  I’ve had many plumbers from Michael and sons, Daniel, Armando, Jason, Shelby, Brandynn and two others but can’t remember there name. Except for Daniel they were all good but Brandynn was exceptionally good. He kept me informed on all that he was doing. He also made sure to show myself and my granddaughter the video from the camera, from the beginning and again after he was done with all the cleaning. I would like in the future whenever any plumbing is involved to have Brandynn be the person
• KK

  Karla Kershaw

  Aug 11, 2026
  5.0
  Freaking Fantastic! Made an appointment for the next day. Confirmed thru text. Even was able to come earlier than the appointment time, spoke to dispatcher (Amanda?) polite, professional and Erik came right on time. He was professional, worked swiftly and kept a straight face even though my house was a complete mess! No judgement felt from him!! Everything works perfectly! He welcome to the cookout anytime!
• CT

  Crystal Triplett

  Jul 30, 2026
  1.0
  UPDATE: Shortly after posting my original review, I was finally contacted by an Operations Manager at Michael & Son. Unfortunately, the experience that followed only reinforced my frustration. Over the course of a four-day email exchange, we debated something as basic as the size of the HVAC unit that was installed. My invoice clearly states that I was sold and installed a 2-ton unit, yet the equipment/serial number/warranty at my home appears to be a 1.5-ton unit. Rather than providing a clear explanation backed by documentation, I was told the discrepancy was being "assumed" to be the result of a model number change. As a customer, I am still left wondering whether I paid for a 2-ton unit and received a 1.5-ton unit instead. Even more disappointing is that Michael & Son has shown no willingness to acknowledge any mistakes, apologize for the confusion, or take ownership of the situation. What makes this especially frustrating is that this entire issue could have been avoided if someone had simply listened to my concerns from the beginning and taken the time to do some basic research. Instead, I spent days trying to get answers to questions that should have been addressed during my very first call. At the end of this process, I still feel underserved, ignored, and disappointed. While I appreciate finally being contacted after leaving my review, the response did not resolve my concerns or restore my confidence in the company. Based on my experience, I honestly would not even give this company one star. ORIGINAL REVIEW: I am extremely disappointed with my experience with Michael & Son in Newport News, Va. From the beginning, I believe they installed an HVAC unit that was undersized for my home. Since installation, the system has struggled to keep up and has frequently run continuously. When I first called to report that the unit was constantly running, the technician dismissed my concerns instead of investigating whether there was an underlying problem. Looking back, I feel that issue should have been taken seriously and may have prevented more costly problems later. Most recently, another technician came out but was unable to properly diagnose the issue because he did not have the appropriate equipment. He recommended that a second technician come out for another opinion, yet I was still expected to pay for a service call without receiving a diagnosis or solution. Communication has been just as disappointing as the service. I left three messages with customer service requesting a return call, and no one ever responded. It’s frustrating to be ignored when you’re dealing with an ongoing issue that requires timely attention. To make matters worse, the part that now needs to be replaced is covered under the manufacturer’s warranty, but the company refuses to cover the labor because I am not enrolled in their maintenance plan. While I understand companies have policies, it’s frustrating to be charged significant labor costs for what I believe is a problem that may have been caused or worsened by the installation of an undersized unit. Overall, I feel my concerns were dismissed, my issue was not properly diagnosed when I first reported it, and I am now facing an expensive repair that may have been avoided if the correct-sized unit had been installed from the start. The lack of communication and customer service only added to an already frustrating experience. Based on my experience, I cannot recommend this company.

Frequently Asked Questions About Michael & Son Services Hampton