Iron Horse Restoration

Reviews

• BS

  Bridget Smith

  6 days ago
  5.0
  The level of service my family and I received during this difficult time was truly amazing. This was my first time ever placing an insurance claim, so I had no idea what to do and what to expect. I can not thank Alex G. enough for walking me through the process. He was a blessing. I am sure he thought I was a crazy woman, but him and his team remained professional at all times. The process was longer than I expected but that was due to my insurance not responding. Which was very frustrating but once the insurance released everything on their end the repairs were done in no time. The crew assigned to my job was so respectful. They covered everything with plastic and at the end of the day they removed all the plastic and picked up whatever debris was around. My job was 5 days long and every day they covered my furniture with new plastic. I am pretty sure one day I heard them vacuuming. I am not sure if this is standard as I have never had to go through this, but either way I appreciate everything, they did. I loved everyone involved, but I hope I never see them again unless it's out and about. Even though they took care of the stressful parts, I was still stressed out. THANK YOU so much Iron Horse
• SW

  stacy ward

  Sep 25, 2026
  1.0
  I hired Iron Horse Restoration in April 2026 to renovate two bathrooms in my home after water damage. Unfortunately, my experience has been extremely disappointing. I was originally told both bathrooms would be completed by May 27, 2026, but that deadline was not met. Since then, the project has been plagued by repeated delays, damaged or incorrect materials, and poor communication. The original vanity was damaged and had to be reordered. A shower took approximately a month to arrive, only for the company to discover that it could not fit through the doorway. The replacement shower later arrived damaged and had to be reordered as well. There were also issues with the vanity plumbing, flooring, and fixtures. The crew ran out of flooring, the faucet is still unavailable, and the master bathroom vanity was found to be cracked. I was told the remaining work would take approximately three days, but after five days it was still incomplete. Communication has been one of the most frustrating parts of this experience. I have repeatedly had to contact the company for updates and have been passed from one person to another without feeling that anyone has taken responsibility for the project. My home has also been left covered in construction dust and debris, including my bedroom. Because the work remains unfinished, I cannot properly clean without having to do it all over again once the crew returns. I understand that unexpected problems can happen during renovations, but the repeated delays, lack of communication, unfinished work, and condition of my home have been unacceptable. I expected Iron Horse Restoration to complete the project professionally, communicate clearly, and leave my home clean and finished. Based on my experience, I would not recommend this company without significant improvements in project management, communication, and accountability.
• NS

  Niecy Smith

  Sep 22, 2026
  2.0
  Good contractors, but a deeply disappointing experience with management. Our experience with Iron Horse Restoration was one of the most frustrating contractor experiences we’ve had. While the individual contractors who performed the restoration work did a good job, the company’s project management, communication, and handling of customer concerns were extremely disappointing. Our assigned project manager, Alex Yanes, repeatedly failed to communicate and follow through, leaving us chasing updates and answers throughout the restoration. Missed timelines, incomplete work, and unresolved issues became a recurring problem. We eventually reached a point where we had to complete portions of the restoration ourselves. What made the experience worse was how our concerns were handled when escalated. My interactions with Carl Labelle were particularly unpleasant. Rather than feeling heard or supported as a customer, I found myself being argued with and having to defend legitimate concerns about the work and the company’s lack of follow-through. The experience felt dismissive and, at times, like gaslighting. I never expected to have to fight this hard for accountability from a company hired to restore our home. What disappointed me most was that we did not receive an apology until we finally requested to be released from our contract. By that point, our confidence in Iron Horse had been completely lost. I do want to recognize Mike, who was brought in toward the end to help close everything out. He was fantastic. He listened, acknowledged our frustrations, communicated honestly, and treated us with the respect we should have received from the beginning. His apology felt genuine, and I sincerely appreciate his efforts. Unfortunately, he inherited a situation that had already deteriorated significantly. I also want to give credit to the individual contractors for their workmanship. My dissatisfaction is not with them, but with the company’s management and the way our project and concerns were handled. Everything has now been finalized, including our insurance claim and financial obligations to Iron Horse. I am grateful this experience is finally behind us, but I would not choose to work with Iron Horse Restoration again. Good workmanship alone cannot compensate for poor communication, a lack of accountability, and the way customers are treated when things go wrong.
• MR

  Mercedes Rosa

  Aug 3, 2026
  1.0
  We chose Iron Horse Restorations because of their outstanding Google reviews and the many comments saying they handled insurance claims and guided homeowners through the restoration process. Unfortunately, our experience was very different. I want to be clear that this review is not about the subcontractors. Every crew that worked in our home was professional, courteous, and did quality work. They deserve credit for the work they performed. Our frustration is with Iron Horse’s project management and communication. Throughout our insurance claim, we often felt like we were the middleman between Iron Horse and our insurance company rather than having a restoration company manage the process. At one point, an entire month passed with little to no progress after we were told the necessary insurance documentation had been provided. Things only started moving again after several emails, calls and additional involvement from a flooring specialist. Communication continued to be an issue for the remainder of the project. We were given a project schedule that was not effectively managed when work finished ahead of schedule, resulting in unnecessary delays. Toward the end of the project, our project manager, Alex, stopped responding to emails and phone calls altogether. We had to contact Iron Horse’s main office ourselves just to find out when our stove and dishwasher would be reinstalled. Even after the repairs were completed, the communication didn’t improve. As of writing this review, it has been 10 days since the project was finished, and we have not received a follow-up call, a final invoice, or any communication from Iron Horse. The positive Google reviews gave us confidence that we were hiring a company that would make a stressful insurance restoration easier. Instead, we spent months chasing updates, following up on our own project, and trying to keep things moving ourselves. If you’re considering Iron Horse for a complex insurance restoration, I recommend asking detailed questions about who will manage your project, how communication will be handled, and what level of coordination you should expect. Based on our experience, those were the areas where Iron Horse fell far short of our expectations.
• AS

  Andrew Storms

  Jul 18, 2026
  4.0
  My insurance company hired Iron Horse Restoration to perform the water remediation in my crawlspace and overall am very happy with them. Ryan, the project manager, was very kind and communicative and let me know what was happening every step of the way. I never felt like I was not a high priority for them. The only reason I knocked a star is because it seemed the company was short on equipment (specifically dehumidifiers) which caused the drying out process to take much longer than we all expected. If they had had the right equipment from the beginning it probably would have taken less than half the time. However, this was out of the project manager’s control and he did his best to work with what he had and see it through.