The Plumbing Dr

Reviews

• JS

  Jasmine S

  Aug 3, 2026
  1.0
  1. overpriced for what the service was and the communication was pretty difficult throughout. 2. It’s unpleasant to find out that the staff touched our stuff and put them elsewhere - would be nice had they asked first. Given above, I’d not recommend this place. It left a bad taste in the mouth
• ED

  Emily Dietle

  Jul 30, 2026
  2.0
  They were polite and punctual. They correctly diagnosed and resolved the issue. However, their payment set up made me feel like I had been fleeced. We had bought an old house and they did our sewers line inspection in August 2025. They said everything looked great. After that we had someone refinish our basement and another contractor redo our kitchen while we were living out of state. We moved into the home in June 2026 and soon after had flooding issues in our newly finished basement. It was obvious from the sequence of events the main sewer line was clogged. We even called the city to check if there was a downstream issue and there wasn’t. The plumber came and after several calls to his supervisor agreed it was an issue with the main line. He then held out a tiered system that we had to agree to ahead of time and only the top 2 tiers actually promised to resolve the issue with a comprehensive scope and treatment would be a little over $3000 and come with an 18months assurance (this was not the highest tier). I don’t remember the details of the tier below since they said I was forbid from taking a picture of the tiers and payment options but it left ambiguity to whether it would completely resolve the issue. I asked if I could discuss with my husband who wasn’t home and he said that was fine but if he left the site he would have to charge me just for coming out even if I wanted them to scope later. So I asked him to step out and discussed with my husband. We tried to clarify if there were diagnostic and pay options and we were told we had to pick a tier. We felt kind of stuck because if there was horrible damage and we didn’t agree to the comprehensive package we could be in it for so much more money and it honestly wasn’t clear what that process would even look like. I asked if it meant anything to the plumber that his company had said things looked good less than a year before and he said old pipes can develop scales quickly and they didn’t guarantee things if we didn’t select a tier that would guarantee it. So I agreed and gave him half the payment (about $1500). He gave me a carbon copy saying the gist of what that “tier” selection had promised. No other real contract, just a carbon copy sheet. The next day he showed up with 2 other guys and scoped and found a rag and a plastic bag stuffed in the drain. Not his fault, likely one of the 2 companies that were renovating. Can’t prove who. But it cost us a little over $3000 to have a rag and bag removed from the drain because we were cornered and given worst case scenarios the day before. None of this is exactly dishonest, and I’m sure if the problem had been worse with needing our sewer descaled or something we’d be so thankful, but it feels insane that I spent $3000 on that. I also have some anxiety that I have no typed contract that guarantees the 18months of assurance nor exactly understand what that includes… I think people should just be prepared that they will be put in this situation if they call with a flooding issue and to understand how much cash they will part with.
• AM

  Ann Marra

  Jul 28, 2026
  5.0
  Outstanding professional services performed with extraordinary efficiency and meticulousness. I had a broken washer with 1.5 to 2 gallons of water beneath the basin that was beyond repair that I needed drained and removed. I called Plumber Dr. and Dr. Bill the owner as a gracious favor came in the morning to scope the job. He said his team could extract the water that afternoon. At 110 pm Plumbing Dr.’s Dream Team arrived-Ture, Brandon, and their third teammate. They listened carefully and within 55 minutes flawlessly performed the job and on their own initiative told me they would haul away my broken washer at no extra charge. This team does remarkable work with great efficiency and care. They are three outstanding professionals who are experts in their field and are most polite, respectful of your home, thorough and dedicated in their work and honest and trustworthy. This team is the best of the best! You will never find a better team than this trio for any plumbing or related job. They saved me more time away from work, money and stress by hauling the washer dryer away so I didn’t have to call a junk removal service. I would give this team 100 plus stars if I could. I recommend this company and team to anyone and would hire them again in a heartbeat. Thank you just isn’t enough for the outstanding job they performed and their extraordinary generosity in hauling the machine away that saved me another appointment. Thank you so very much for going way above and beyond any expectation and for your professionalism, generosity, and outstanding work.
• SB

  S B

  Jul 1, 2026
  3.0
  We had a loose toilet in our basement that rock because one of the bolts was stripped. Scheduling was quick and easy and they came out the next day for a Non-emergency repair. The repair person arrived earlier than anticipated and was quick efficient knowledgeable, and took care of the problem. However, the company’s pricing descriptions appear intentionally confusing to drive higher prices for emergency situations rather than the actual effort required. I was testing them out for my Mom, but unfortunately cannot recommend them.
• PO

  Patty Ojeda

  Apr 19, 2026
  5.0
  I was very impressed with the service from The Plumbing Dr, from the initial call to schedule, the follow up, the call from the techs when they were on their way, to the outstanding job done at my house. Very professional and friendly, and I will definitely call them again for any future plumbing needs.

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