Russell's American Mechanical

Reviews

• DD

  Donna Deane

  3 days ago
  1.0
  Our experience following the merger of 360 Air Tech and Russell Mechanical has been exceptionally frustrating, and we will not be doing business with them. When calling the 360 Air Tech direct number on file, phone reps answered with "Russell Mechanical" and twice told me I had the wrong number—with zero awareness of transitioning customers. When I finally connected with someone to discuss our previous maintenance agreement, I was told it had expired and was explicitly promised a callback from someone handling agreements. That call never happened. Instead, my husband received an unsolicited invoice sent to his work email demanding $200 upfront for a new agreement we never requested. Dropping the ball on basic communication, ignoring promised callbacks, and firing off unsolicited bills makes for an impersonal and unprofessional experience. Companies going through a merger really need an operations manager to oversee customer relations. A major missed opportunity.
• DR

  Desiree Reyes

  4 days ago
  5.0
  Rico was my technician for my system checkup. He was on time, courteous and prepared for my system service. He explained what he was going to and check and completed the check with one system suggestion - to install a system surge protector to protect my relatively new unit from electrical spikes. I had the protector installed. Service was exceptional and not intrusive.
• TD

  Tara Driggers

  5 days ago
  5.0
  Christian was amazing. I had been having trouble with this particular job and address since its inception, from administrative issues, to invoicing, to scheduling, trying to figure out what had been done and what hadn't been done because the home owner decided on the seasonal maintenance package. He asked the right questions, snd then he followed up with his supervisor and got the information he needed in order to provide above and beyond service. He is extremely qualified. He took his time ⏲️ and made sure the job was completed the right way. I hope he is the technician that comes back in the spring! I felt very comfortable as the property manager that the 🏡 was in good hands. I even learned a few things while I was there. The post completion report was thorough and well documented with pictures 📸 and recommendations. I have used this company for years and now my faith is restored. Mistakes can happen in business but its the follow up that is important. Maintaining an HVAC is key to a home. They are bot cheap to replace. Thanks Christian!
• AM

  Andrew Mungin

  Oct 2, 2026
  5.0
  Had a significant Dominion Energy power spike and brownout. First damaging one in 26 years. Christy got the right Senior Manager, John involved,, who immediately picked up on the anomaly. We discussed possible causes and an approach to test the hypothesis on the suspected vulnerable circuits. Technician Chris Jones arrived and methodically went through every transfer switch, electrical panel and outlet affected, in the whole 3 panel home. Replicated an outtage with my generator and validated that all equipment on my “side” of the incoming electricity was solid, with no potential to have a second hit due to MY equipment or wiring. Excellent support team when you take a hit that will cost over $5000 in new HVAC, TV’s, computers and higher end audio systems. I’d have them involved again if there’s any electrical concerns or something related to home generators. John and Chris seem to be top notch in their field! Now…if only Dominion Energy would permanently fix the problems causing 10 power hits/drops a month. They appear not to be fixing and getting ahead of problems, but patching problems, and they show up again way too many times. Granted idiotic drivers take poles out, and storms take trees out, but vulnerable areas ought to be made idiot and storm proof. This costs too much individual time and money…over and over.
• VG

  Viktoriya Gospodinova

  Sep 21, 2026
  1.0
  Save your money. Been using this company for almost a year. We thought it would be nice to have hvac, plumbing and electrical all in one with a yearly cost. I am beyond frustrated. Not only is it IMPOSSIBLE to get a hold of anyone from their company, their management is NEVER there. They are never working. And when they tell you they will call you back, they don’t and instead leave the office for the day. They broke our AC in July. The hottest time of the year I was left with no ac with 2 small children and a dog. We were left for almost a month to the day because of their mistake they made. Now that mistake that they claim they “fixed@ after they tried to get us to pay another 6k (after we just paid 9k for a problem that didn’t need fixing) is back and our ac is not working. I am beyond angry with the way they handle things. And their work. Please. Save your headaches, your time, your nerves and most importantly, your money. Run run run run.

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