This profile is uncertified and using publicly sourced data
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Business Details
About
PlumberAir Conditioning ContractorDrainage ServiceHVAC ContractorSeptic System Service
Voted Charlottesville's Finest Gold for HVAC and Best of C'ville Silver for Plumbing! Meet our local, friendly team to experience Service Like No 'Otter for all of your Heating, Air Conditioning, and Plumbing Needs.
We have been serving the Charlottesville area under our former name, JLK Incorporated, for more than 60 years. We can service and repair heat pumps, air conditioners, gas and oil furnaces, boilers, and rooftop units. We can work on almost any plumbing issue, including water heaters, tankless water heaters, repiping jobs, installing plumbing fixtures and accessories, etc.
We look forward to working with you!
Location
The Otter Guys Heating, Air Conditioning, Plumbing
1224 Monticello Rd, Charlottesville, VA
22902, United States
Hours
Monday7:30 AM - 5:00 PM
Tuesday7:30 AM - 5:00 PM
Wednesday7:30 AM - 5:00 PM
Thursday7:30 AM - 5:00 PM
Friday7:30 AM - 5:00 PM
Saturday9:00 AM - 4:00 PM
Sunday9:00 AM - 4:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.