VIRGINIA POWER SOLUTIONS

Reviews

• JW

  Jennifer Wiegand

  6 days ago
  5.0
  Emily Crisp did an excellent job and kept us informed of her progress. Very personable and nice!
• MG

  Melissa George

  Aug 13, 2026
  1.0
  **Disappointing Customer Service Experience** We chose Generac Virginia Power Solutions for our generator installation because their reputation for excellent customer service was a major factor in our decision. This was a significant investment for our family, costing over $20,000, so we expected a high level of professionalism from start to finish. Unfortunately, our experience did not live up to those expectations.Throughout the installation process, we experienced multiple issues, including workers leaving cigarette butts, water bottles, and Gatorade bottles in our yard, which we had to clean up after each visit. There were also several installation issues that required multiple phone calls and follow-ups to have corrected. One of our exterior lights was damaged during the work and the damage was not reported to us. Our yard was also left in considerably worse condition than it was before the installation. When we attempted to address these concerns with management, it was extremely difficult to get a response. When we finally spoke with Mark, we felt that our concerns were dismissed rather than heard. Both my husband and I were interrupted during the conversation, and we ultimately had to escalate the matter to the general manager before our concerns were properly addressed. I’m sharing this review because customer service was one of the primary reasons we chose this company over less expensive alternatives. We were willing to pay more because we believed we were paying for quality workmanship and exceptional customer service.Unfortunately, that was not our experience. I hope the company takes this feedback seriously and uses it as an opportunity to improve communication, accountability, workmanship, and customer service for future customers.
• DW

  Denise Wedding

  Aug 12, 2026
  5.0
  Great job, great employees! Thank you
• JC

  John Cuddehe

  Aug 11, 2026
  5.0
  VPS is a great company to work with. We've had our Generac for 3 years. It works exactly likes it's supposed too. VPS keeps it running in top condition. It gives us great peace of mind.
• CM

  Chris Mastro

  Jul 22, 2026
  5.0
  On time, explained things clearly, answered my questions and quality work. Plus good explanation & easy to close out the bill at the end.