Michael & Son Services Alexandria

Reviews

• JT

  Josue Torres

  2 days ago
  5.0
  Antonio Broadie was great to work with. He was friendly, professional, and took the time to explain the entire process so I understood what was being done. He did a great job cleaning the HVAC ducts, and I was very happy with the quality of his work and the service he provided. My only complaint was the price of the dryer duct cleaning. I felt the cost was too high considering the amount of time and effort involved in that part of the job. I do think the company should take another look at how that service is priced. That said, this is an issue with the company’s pricing and not a reflection of Antonio or the quality of his work. Overall, I had a very good experience with Antonio. He was professional, knowledgeable, and did an excellent job. I would definitely recommend him.
• HM

  Hunt Mason

  Aug 8, 2026
  5.0
  I was very pleased with the work that Rabiu Yusif did on repairing & updating my bathroom. The shower fixtures were 50+ years old and needed replacing--he did the hard work of going into the crawlspace to replace the piping and install new fixtures. He also repaired the toilet and improved the water pressure on the sink. Obviously this cost some $ but the work needed to be done after all these years and Rabiu was able to do it all in one day. Thanks!
• JG

  JonCarloNyc At Gmail

  Aug 8, 2026
  5.0
  I can’t say enough great things about Ian. From the moment he arrived, he was professional, knowledgeable, thorough, and genuinely cared about figuring out what was actually going on with our system. Instead of immediately trying to sell us parts or recommend expensive replacements, Ian took the time to properly diagnose the problem. He explained everything clearly, including what I thought was an issue, what was actually causing it, and how the system was designed to operate. He tested the airflow and discovered that the dampers were closed, which finally explained why we weren’t getting air on the second floor. He didn’t just point out the problem — he took care of it and made sure I understood what was happening. What impressed me the most was that Ian treated our home and our HVAC system like it actually mattered to him. I’ve had many technicians come out over the years, and too often the first recommendation is to start replacing parts. Ian was completely different. He took his time, performed a thorough diagnosis, and gave me an honest assessment that the system is simply getting old. That level of honesty, knowledge, and customer service is becoming harder and harder to find. Ian completely sold me on Michael & Son. Employees like him are the reason customers stay loyal to a company and recommend it to others. He represented Michael & Son exceptionally well, and I truly hope management recognizes the value he brings to the organization. Ian is absolutely a keeper. If there are opportunities for recognition, advancement, or promotion within the company, he deserves serious consideration. I wish more technicians had Ian’s professionalism, integrity, knowledge, and genuine concern for the customer. Thank you, Ian, for an outstanding experience. You’ve earned a loyal customer. Respectfully, JonCarlo
• KR

  Kyle Richards

  Aug 5, 2026
  5.0
  Ilich was the man! Came early despite a big service window and emergency after hours timeframe, because we have a newborn. Always nervous when I have to bring in a big hitter repair guy like an electrician because I’m always expecting the worst. Yet, Ilich quickly and efficiently diagnosed the issue and even reduced our price over $100 since he didn’t need to use any parts! Honest and straightforward. We thought this would be several thousand dollars and it was less than $500. Will use Michael & Sons again.
• AG

  Austin Graff

  Jul 28, 2026
  2.0
  Honestly, I go back and forth on Michael & Sons. As a new member, I'm considering canceling. Here's my thought process. After using a roster of independent plumbers and electricians, I wanted an established company for reliability and communication. Michael & Sons does both. They will have someone to you quickly, including in emergencies. Scheduling is easy and communication helpful. There's a peace of mind that comes with both. However, we (and our friends) find that they are hit or miss. Some people they send are excellent and others aren't great. Additionally, their services are expensive to other companies and people. Also, a very bad experience clouds my opinion. An AC guy came out for our annual checkup. He put more refrigerant in. 12 hours later, the coil exploded. An odd coincidence. After looking at our unit, we were promised a unit the next day for $25,000. (What the what?!) Once they tried to get it in, it wouldn't fit because the initial guy didn't measure the space. He admitted his mistake, but as we unraveled, all of his promises were wrong and empty. I'll never use Michael & Sons again.

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