Michael & Son Services Alexandria

Reviews

• SK

  Steven Kaplow

  6 days ago
  5.0
  Eric came through and repaired an ancient water heater. He was precisely on time. He clearly knew everything there was to know about water heaters. It was an old unit and required some complicated work to identify the problem and identify the solution. The price was fair. He was extremely patient in explaining what I needed to do to keep the relic working. He cleaned up fully after the job was done. He was very personable. I’ll ask for him if we have other, water related problems. He’s a great representative for the company.
• RD

  Raul Dominguez

  6 days ago
  1.0
  Beyond disappointed with the horrific services provided by Michael and Sons. My property had a leak, charged me over $500 to tell me they didn't know what the problem was and to contact my insurance company. I have been a repeated customer for the company but am horrified by the complete lack of professionalism and ignorance of their job. Never again will I use this s company and caution anyone else from using their services
• KS

  Kamar Sumrall

  Sep 25, 2026
  2.0
  Initially, the repairman told me I needed a condenser after only a few minutes of looking at my unit superficially. I then write off a list of him of items that he should be checking. He informed me that the items that I told him about our electrical. He didn’t spent about 15 minutes, looking at the unit and decided that I needed what I had asked about which was a condenser and a hard stop for my fan. The unit worked. Although, the price jumped to almost $600 from $400 which is very expensive for a capacitor and a hard stop for a fan. Additionally, the guy when he replaced the Metal piece to enclose the fan, he didn’t do it properly and the piece is not properly installed. So, I need to take out the bottom screw in the middle screw that he put in and put in the proper screws that he left out. Picture enclosed I am disputing the amount I am being charged, and I would expect that they would come out and put the metal enclosure in properly, but if I can do it myself, I don’t want to have to deal with them, as you can’t actually talk to a person in charge.
• XK

  Xeniya Kameneva

  Sep 15, 2026
  1.0
  WARNING TO FUTURE CUSTOMERS I strongly recommend that prospective customers carefully review the documents they are asked to sign before allowing this company to perform work. In my experience, I was presented with numerous electronic documents, including waivers relating to drywall, without adequate explanation of their terms or potential consequences. More importantly, the technician performed what I consider to be an unacceptable and unnecessarily sloppy installation. The drywall was cut significantly larger than necessary around the electrical panel, leaving an unattractive and unfinished result. A qualified technician should reasonably be expected to know the dimensions of the equipment being installed and make an appropriately sized, professional cut. I raised concerns about the workmanship and the condition in which the work was left. Based on my experience, I believe prospective customers should exercise extreme caution and make sure they fully understand all documents and waivers before signing them. I am also considering filing a formal complaint with the appropriate consumer-protection authorities and pursuing any other remedies available to me regarding the workmanship and the circumstances surrounding the service. Potential customers should do their due diligence before hiring this company.
• DB

  Daniel Bradfield

  Sep 5, 2026
  1.0
  I hired this company to replace a dual-run capacitor on my heat pump—a 10-minute job for an issue I had already diagnosed. Getting it installed correctly took three separate visits in a single day, hours of my time, and having to cite electrical codes to management. On visit #1, the technician installed a smaller-diameter capacitor and simply left it loose, propped on an interior ledge inside its cardboard shipping box (see photo 1). When I called get it corrected, the same tech returned for visit #2 and "fixed" it by using the oversized factory strap to cinch the entire cardboard box to the chassis (see photo 2). He was also rude to my wife for making him return to fix his lazy (and dangerous, code-violating) work. This is very obviously not how it was previously installed (photo 3). When I called the service manager to point out that leaving combustible cardboard inside an energized 240V enclosure violates NEC and UL safety standards, she claimed their technical supervisor reviewed the photos and saw "no issue or safety hazard." A customer without an engineering background would likely never have caught this. They finally sent a different technician for visit #3. He was knowledgeable, professional, and kind, and he resolved the issue in three minutes by pointing out that the bracket already had adjustment holes for smaller capacitors. It didn't even require extra hardware—the first tech's shortcut was pure laziness. Paying over $450 for a $40 part is steep on its own, but having to battle through three visits and management pushback just to get code-compliant work is unacceptable.

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