Valley Plumbing Heating & Cooling

Reviews

• JI

  Justin Irvine

  3 days ago
  5.0
  These guys did such a great job staying late into the evening until my plumbing leak was 100% fixed. Really appreciate that they got the job done right the first time.
• JA

  Juan Aguiniga

  4 days ago
  4.0
  Water heater fixed, billing issue initially damaged my trust — but the company made it right The plumbing issue with my water heater was fixed, and I appreciate that the actual repair was completed successfully. The technician was also very nice, respectful, and professional throughout the entire process. My concern was with the quoting and billing process. When going over the quote, I specifically asked what my bill would be for only the work needed to fix my water heater issue, because that was the only thing I was interested in. However, additional services were included in the quote that I did not realize I was agreeing to. I didn’t discover the $353 charge for a “Quality Service Club 1000” membership until after the service was completed and I requested an itemized bill. I was not aware that I was being charged for the membership. I contacted the company about the charge, and they refunded the $353 membership fee, which I appreciated. At that point, however, I was still very disappointed because I felt that something I had not knowingly requested or approved had been included in my bill. It made me question whether I could trust the company with future work. What changed my opinion was that the company reached back out to me personally. We had a conversation where they genuinely listened to my concerns and allowed me to explain how the situation looked from my perspective. They didn’t simply dismiss my concerns—they took the time to hear me out and are currently reassessing what went wrong and how they can improve their process going forward. I really appreciate that response. They took ownership of the situation, listened to my feedback, and made an effort to make things right. That went a long way toward restoring my trust in the company. I still believe customers should carefully review their quotes and request an itemized bill so they understand exactly what they’re agreeing to. But I also want to give credit where it’s due: the company heard my concerns, followed up with me, and took steps to address the situation. Because of that, I would no longer say that I can’t trust this company. They earned back a significant amount of my trust by how they handled my concerns after I brought them to their attention. Overall, the water heater was fixed, the technician was great, my concern about the membership charge was resolved, and the company has shown me that they are willing to listen and improve.
• ZM

  Zack Magleby

  Aug 22, 2026
  5.0
  Jaxsen was awesome! He came out, tuned up and taught us how to use our new water softener, and raised our water pressure a bit. He was very friendly and professional! Would recommend!
• NJ

  Natalie Johanson

  Aug 14, 2026
  5.0
  They were fabulous! my main water line broke, and unfortunately the entire line needed to be replaced from my house to the meter. Valley Plumbing responded the same day I called and within a few hours had the problem identified, the leak stopped, and a temp line set up so I still had water. The next day they were out and digging up the old line to start the replacement. they only dug up what needed to be dug up and were very respectful to try not to destroy all my landscaping. When they backfilled all the holes when they were finished, I was expecting them to just fill the holes up and leave everything else to us, but they actually reset the yard back to how it was before (as best they could anyway) I am very impressed with their work, the speed, and how polite they were. The office answers right away and addresses issues quickly and the project manager worked well with my insurance. Considering the scope of the problem, this went as smoothly as possible.
• DW

  Dot W

  Aug 7, 2026
  5.0
  The last few years have been very difficult. Thank you does not express my gratitude. Dusty Ostler was very professional. Explained the system. I do not know what he did, but we have hot water for the first time in years. I was able to wash dishes without heating the water on the stove. I am looking forward to having a shower that is not straight cold water. The company who first installed the Noritz have repeatedly "serviced the unit" in my home without any real hot water. After me complaining with Nortiz corporation and before my spouse could take a hammer to the unit, they referred me to your VPH&C. Valley Plumbing, Heating & Cooling has been great to work with. Thank you Nortiz for referring me to them.