Thomas Plumbing & Affordable Drain Service

Reviews

• CC

  Chase Connell

  6 days ago
  5.0
  Dylan came out to replace a leaky garbage disposal and he delivered great service. He was quick, professional and kind and I will definitely work with them in the future again.
• ST

  Stacy Turner

  May 11, 2026
  5.0
  He was professional and respectful, he explained the problem and fixed it efficiently. I just hated waiting 4 hours for him. But thats not his fault
• MM

  M

  May 11, 2026
  5.0
  We were referred to this company by our home warranty. They can’t cover our issue, however Dylan was professional and knowledgeable.
• PW

  Paul Wyner

  May 4, 2026
  5.0
  They were quick to respond to my needs. They came and were able to diagnose the issue within seconds. The repair needed a new part that oftentimes goes bad. Luckily he had a part with him. We now have hot water after a long weekend without it. Thank you!
• JS

  Jose Saiz

  Apr 28, 2026
  1.0
  In the past when I’ve had issues with company’s/services I speak to the company directly but Thomas plumbing was absolutely terrible. Our home warranty sent them to fix a toilet, the technician seemed like he was put out maybe in a bad mood which I get it long days etc. My wife asked him a couple questions which he replied “I’m just here to fix the toilet” so that was the end of that conversation. There was some miscommunication between our home warranty company and us which lead to the follow up appointment being canceled by Thomas plumbing. Day of I hadn’t heard from them so I reached out and spoke with Debbie. She informed me the appointment had been canceled and I simply asked her why wasn’t I notified considering I’d taken time off work to be home. She denied any wrong doing and blamed my home warranty and to take it up with them. I asked why I didn’t get an automated text notifying the cancellation which she began to be combative and denying accountability. We ended up on a three way call with home warranty company and everything was situated again a simple miscommunication. My home warranty notified me that Thomas plumbing no longer wanted to work with us which I’m perfectly ok with. Fast forward to this week, I submitted another ticket for plumbing service with my home warranty company. Never heard from the company designated to do the work for scheduling. I look into it and sure enough it was Thomas plumbing again. They didn’t have the decency to refuse the service call with the home warranty so they could reach out to another company. Instead they were just going to sit there and waste my time again. I called the home warranty and explained the situation and going forward Thomas plumbing will not be an option in my account. Interestingly enough after that phone call I then finally hear from Thomas via text notifying the service call was cancelled. First time around was a misunderstanding they weren’t happy we weren’t happy and that was the end of our business relationship but now I feel like they went out of their way to waste my time. Instead of being petty maybe they should focus on proper communication with clients.

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