Oakwood Homes Support Center

Reviews

• DD

  Dorjbat Dorjmenchim

  May 29, 2026
  1.0
  I have a four year old home that needs the piping for the AC Unit replaced. Additionally they did the grading incorrectly for my driveway twice. When I pointed out that the concrete was beginning to sink they just told me it was normal and not out of code so they weren't obligated to fix their mistakes. Run away and do not buy from them. They don't take responsibility for their actions and will try and blame anything else. I have had multiple electricians point out what a bad job they did with their wiring and how they cheaped out on the labor.
• SH

  shawn hamilton

  Mar 11, 2026
  2.0
  I recently purchased a home in the Wander community built by Oakwood Homes. The construction team, led by Danielle, did an excellent job communicating throughout the build process. Updates were consistent and the overall experience leading up to closing was positive. Unfortunately, the warranty process after closing has been frustrating. Several issues identified during the 30-day post-close visit were prematurely marked as closed in the warranty portal before they were actually resolved. This required multiple follow-ups and emails just to keep items properly tracked. In a typical service or warranty process, homeowners should be involved in confirming completion before work orders are closed. Instead, I found myself spending a significant amount of time managing and documenting warranty claims to ensure they weren’t lost in the system. Communication from the warranty team has often been slow, and follow-up has not always been clear or consistent. For anyone purchasing a new build, I strongly recommend allowing yourself at least half a day to thoroughly evaluate the home during the final walkthrough prior to closing. One red flag to watch for is when the final walkthrough is scheduled only a few hours before closing, which limits the time available to carefully review the home. If possible, schedule the walkthrough at least 24–48 hours before closing. That way, if significant issues are identified, you still have time to address them or delay closing if necessary. Once closing documents are signed, your leverage changes and the warranty process becomes the primary path for resolving issues. Overall, the construction team communicated well during the build, but the post-closing warranty experience has been far more administrative and time-consuming than it should be. The warranty service process and work order tracking system would benefit from improvements to ensure better communication and accountability with homeowners. I hope Oakwood leadership reviews feedback like this and continues improving the homeowner warranty experience for future buyers.
• EM

  Emma Moench

  Nov 28, 2023
  4.0
  Working with Oakwood Homes has been a positive experience for us. We loved our sales rep (Amanda), the builders and the finance team. The staff were open to making some modifications to meet the ADA needs of our family. The communication and care of the team has been very positive and professional. We also love the location and community. We do have an issue with our flooring and have an appointment with the warranty company on Friday to address the issue. I hope it is addressed, as we have lived here for under a year and the flooring should not be the way it is right now.
• JY

  Jim young

  Sep 1, 2020
  5.0
  By appointment only if you buy a home and if you are buying a home consider Oakwood!
• DC

  Daniel Cárdenas

  Jul 3, 2018
  5.0
  Buena atención, variedad de diseños

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