Element Plumbing, Heating and Air

Reviews

• TH

  Taigne Hammock

  Jul 24, 2026
  5.0
  Michael R and Anthony A are punctual, courteous, knowledgeable, and professional from the start of the project all the way through to finish. I'm very pleased with the work that they did, which included replacing pipes within a wall cavity, and replacing an old 40-gallon water heater with a new tankless water heater. I'm looking forward to having Element Home Services provide annual inspections and services for my home going forward.
• DW

  Dory Woollard

  Jul 21, 2026
  5.0
  Cris and Bladen came to my home to get me a bid On an air-conditioning unit They were so thorough that I joined their yearly maintenance program. I would invite anyone I know to use Element For their maintenance, plumbing and heating options.
• CA

  Cody Allen

  Jul 19, 2026
  5.0
  Jason was top tier. After multiple hours with a competitor I was left without even the smallest example of their ability to fix my issue in any way, shape or form, along with a $14700 quote for a full replacement. Jason had the fan running within 5 minutes, communicated clearly where the issue might be and the itemized steps we could take for the best resolution.
• RB

  Randall Bennett

  Jul 15, 2026
  5.0
  AGAIN, ELEMENT goes above and beyond our expectations!! We were so grateful to know of their very affordable annual inspection plan. Yesterday Irving arrived and helped us understand our complete Airconditioning units (HVAC). Irving is amazing and spent a great deal of important time with us so that we understood our 25yr old home better and he honestly shared options for improving our HVAC system, with no pressure just honesty. Irving is someone we trust completely now given his expertise, clarity in answering our questions, his trustworthiness and honesty! Katelynn who is an expert in helping customers scheduled next steps for us in a clear and very friendly way!! Katelynn is always incredibly amazing in wanting to help and in getting someone to our home as needed. Irving, Michael and Katelynn continue to exemplify 'world class customer service'. Katelynn, Michael and Irving each deserve far more than 5 stars and we honestly feel that each of them deserve 1000 stars given their world class customer service!! Thank you ELEMENT!!
• VN

  Vincent Noot

  Jul 6, 2026
  1.0
  The first experience we had with them was good. Nice 2 plumbers came over. A bit overpriced it seemed. $8,200 is more than the $6,500 Chat GPT suggested. But they did a good job. Very polite. They want you to sign up for their membership which was fine. So, because we had membership, my wife, a number of months later, says, "They will do a free checkup/tune up of the airco and heating systems." And that's where it all went wrong. The sales rep was using fearmongering tactics and shady words in his sales pitch to try to upsell us on a $31,000 replacement package. They didn't clean up after themselves, so they left us with a mess. So, I felt pressured and deceived and I left a 1-star review. I don't like it when people try to tell me I need something expensive when I don't. There was nothing wrong with our airco units, except they were a bit older. The "checkup" just seemed like an opportunity for them to sell us a new one. Anyway, a week or so later, we look into getting our bathroom fixed. We compare several quotes, and Element Plumbing seems to be decent. Also, the person who came to check seemed professional and honest. So, after some considerations, we decided to go with them again. So, we sign the financing, the papers, etc. A few days later I call to set up an appointment. And the General Manager says something like, "I'm confused you want to work with us after such a review." So, I explain to him why I was severely unimpressed with his HVAC sales rep and why I posted it. But instead of saying something like, "Is there anything we can do for you to have you edit your review?" he simply defended the sales rep who tried to talk us into the expensive sales package. This conversation was so ridiculous. First, he tried to excuse his employee by saying that "nobody ever complained about him before." How does that even matter? If he did something in our home, then shouldn't you take the customer seriously? And then he tried to tell us that we needed to replace our airco. So, I asked him, "If we replaced our airco for $31,000 and we save let's say $50 a month, how long do you think we'll need to break even? Our airco is working fine." He also had a hard time believing, it seems, that his airco sales rep didn't clean up the mess, but my wife and I both witnessed it. We had to put back the ladder, the lawnmower, and the grass cutter. And something that my wife brought to my attention just now is that the airco sales rep said the electricity problems we've been having was only the city's fault. Well, her brother, an electrician, came over yesterday and just made sure the lines were all connected. It's a bit of a mistake the sales rep overlooked that simple issue. The airco guy was an electrician, he claimed, so although he was nice, he wasn't very thorough. Anyway, back to the phone conversation. I explained to him that the sales rep for the plumbing who gave us the quote was someone we wanted to work with. So, yes, if that guy comes to do our bathroom, then we will gladly work with them. However, the General Manager kept pushing and suggesting he didn't want to work with someone who left a bad review. Finally, I said, "Fine. Cancel everything." And all I got was an abrupt. "Ok. Have a good day." Hung up. So, my final recommendation is NOT to work with this company. Without more words of frustration, I hope you understand from this story why I reached that conclusion.