Cost U Less Flooring

Reviews

• TC

  Tyson Cantrell

  Jun 26, 2026
  5.0
  I'm so happy with my carpet installation! The team at Costuless was fantastic and made the process smooth from start to finish. I was especially impressed with the level of service and quality for the price. Could not be more excited about our renovation. Thank you!
• JJ

  Jonathan

  Mar 23, 2024
  4.0
  I was disappointed with Cost U Less flooring carpet installers. They didn't speak English, I wasn't able to communicate in an effective way. Damages included: chipped tile, gouged walls, transmissions to tile unfinished, wires severed for in-wall speakers, stair treads lumpy. The installation team lacked integrity and didn't respect my property, didn't bring to my attention the damages they caused. Cost U Less said they would come back and make it right, but the same installers are not welcome in my home anymore. Update, Alan, the store manager came out to assess, he had Cody come the following week and correct the installation problems, the painter corrected the wall and baseboards. Thanks for making things right.
• MB

  Marilyn Barton

  Oct 22, 2020
  5.0
  Thanks so much for great service and ideas and information about quality.
• LB

  Liz Burr

  Oct 16, 2018
  2.0
  I'm not even sure where to start. I mean, their prices are great and that's why this is more than 1 star, however they are a mess of a business. We used these guys because our home builder used them and I wanted my basement carpet to match the rest of the house. Anyway, I called to schedule a measurement, they got someone out quickly and were told to expect a call within a few days to get a quote and to schedule install if needed. We weren't in a rush, so I didnt think anything of it when I didnt get a call back. I ended up calling a few weeks later, said they would work on it and get back to us. They didn't. Called again, got the quote, paid my deposit and scheduled install, which was a few weeks out, again, we weren't in a hurry so this part didn't matter too much to me. Install was fine, but they had probably a 12-14 year old teenage girl helping which was weird? Few months later, we get an Invoice from them to pay the remaining balance, it'd been so long I honestly forgot I hadn't paid. We get this on 10/8. Today, a week later, I get a nasty email from Nique saying they are going to send us to collections if we don't pay them. Awesome. I will take some responsibility as I should've noticed it wasn't paid, but they don't need to be ridiculous about the situation. Seriously, the worst ran business/customer support. Decent Carpet, good prices. I mean, you decide which is more important?

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