The Woodlands Hills by Chesmar

Reviews

• AW

  Andy Woodward

  Nov 18, 2024
  5.0
  Purchasing via Heather at Chesmar was one of the best decisions we have made we love the home and both the pre move in and post move in service has been exceptional We downsized significantly and were a little concerned about how this would feel but the clever design and use of space together with the incredible amount of natural light has made this transition easy the home truly feels way bigger than the sq ft Chesmar have been amazing when it comes to resolving post move in issues we have reported and continue to provide amazing service to us The quality of this home is awesome and we couldn’t be happier and thank you Heather and Donnell for making this so special!!
• JA

  Juan Abugaber

  Jul 6, 2020
  5.0
  We bought a Chesmar home, and we love it! They are great builders and they really focus on the details. They were out first choice here in The Woodlands Hills. Thanks!
• AZ

  Angie Zeller

  Oct 13, 2018
  1.0
  The time, disappointment and anxiety that was caused by Chesmar Homes @ The Woodlands Hills is something I hope to never experience again. I will never forget nor stop advising others of their amoral business practices. We picked our house, our colors, our options/upgrades and we were excited. Our salesman advised that once colors are chosen, no other house with the same plan/elevation can have the same brick and paint, as it would make sense that there would be no matching houses on the same street- good for their word, honest? Nope. As I drove the neighborhood one day, I saw the same house/elevation with the same brick that we had chosen sitting in front of it as was ours four houses down on the same side of the street and the street is a cul de sac, not that long. Upon further inquiry, I find it also has the same paint colors? How did this happen? This house was an inventory home with totally different colors 5 months earlier. I know because we inquired about this house first and we were told the colors could not be changed, so I guess they just meant for us. We met with the salesman after numerous emails of concern with other Chesmar employees. Though we signed on the house 5 months ago with the word of the salesman that no house on the street would match- the salesman even admitting he remembered telling us this fact- his answer was "the brick in front of the house is the brick that will go on the house". Which of course would mean our house will match the house 4 houses down. They did offer to "let" us change our paint color and we should be excited that its not too late to change the paint. Somehow I was not excited. The most disheartening thing of all was how every employee we worked with and/or brought our concern to could not have cared less. They did return the full amount of our earnest money. They had no intention of letting us change our brick after waiting and planning for 5 months, I am sure they can sell the house but why did they not care about the customer they already had with time invested? I understand in business you want to make money and changing the brick would have taken a small part of the salesman's cut but really, to treat someone so as their time was not important I feel it was a dishonest and an unprincipled attack on my emotions and caused undue anxiety just for someone to make a buck. I am so tired of businesses only caring about the bottom line and not about the customer. We all work for money but should it be at the expense of decency? If you are not good for your word and a handshake then what are you good for? Needless to say, we walked away because our trust in that builder was gone, to never return. We have bought elsewhere, as this event made us no longer interested in the whole neighborhood, sorry Hughes Corporation. The sting of this experience will soon heal, hopefully. Buyer beware if you buy from this company you will need to pay attention to what they are doing. They had no intention of telling there was a matching house was being built four houses down. Oddly enough, they have posted the house for more than we were going to pay and now saying it won't be ready for 2 or 3 more months.