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Benjamin Franklin Plumbing

4.8
(89 reviews)

Business Details

2108 S 21st St, Waco, TX
76706, United States
(254) 236-2300
https://www.benjaminfranklinplumbing.com/

About

PlumberBackflow PreventionSewer & Drain CleaningWater Heater SalesWater Heater ServiceWater Purification Equipment

Location

Benjamin Franklin Plumbing
2108 S 21st St, Waco, TX
76706, United States

Hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews

4.8
89 reviews
5 stars
84
4 stars
1
3 stars
0
2 stars
0
1 star
4
  • AA
    Art Allen
    Jun 5, 2026
    4.0
    Very professional, helpful and informative. Worked to get the lowest price. My big project was not a deterrent for them to take on. More to come after the work is done.
  • LK
    Leslie Knox
    Jun 4, 2026
    5.0
    We were so very satisfied with the work done. It was very professional. Robert worked quickly and efficiently and we are extremely happy with the final outcome. Thank you again Robert great job.
  • CV
    cruz vela
    Jun 2, 2026
    5.0
    Armando and helper were great. They explained everything and did an outstanding job. I would recommend this company to anyone, great job.
  • MR
    Michael Robles
    May 27, 2026
    5.0
    Robert was an amazing person and he finished the job until everything was was 100% done. I recommend anybody with plumbing issues to call this company ( Benjamin Franklin plumbing). Great service and great position attitude. Thanks Robert once again.
  • SB
    Samantha Battles
    May 15, 2026
    1.0
    I called this company because they advertise an “up front pricing” model and quoted me $350 to come out and unclog our drain. Unfortunately, the experience was terrible from the moment the plumber arrived. He was rude, acted like he didn’t want to be there, and seemed uninterested in actually helping. Before even diagnosing the issue, he immediately started talking about calling their sister company for “water damage” even though we do NOT have water damage. He then said he could put a camera down the line, but if his camera got stuck, we’d be charged $8,000 to retrieve his equipment. That felt more like a scare tactic than customer service. In the end, I paid $350 and my drain was STILL clogged. Nothing was fixed. When I called the office afterward, the girl admitted she “shouldn’t have given me a price,” but that didn’t change the fact that I paid for absolutely nothing. To make matters worse, I called three other plumbers afterward. Every single one came out for free to inspect and camera the line, and not one of them mentioned ridiculous threats about charging thousands if equipment got stuck. Very disappointing experience. I would not recommend this company.

Brand Certified Facts from Benjamin Franklin Plumbing

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Certified June 14, 2026Yext Knowledge Graph
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