Iron Horse is owned and operated by Master Plumber Harold (Junior) Ferguson (M-37011) of Lipan, Texas and Shawn Chaviers of Stephenville, Texas. Our home office is located in Stephenville, Texas. Iron Horse crews dispatch out to 7 counties daily, and work on-call 24/7 for rapid emergency response.
At Iron Horse, we understand the importance of timely service, which is why we strive to provide same-day repairs in most instances. Our commitment to customer service goes beyond the normal 8AM to 5PM window, as we are willing to work outside of regular hours to ensure the job is completed promptly and to your satisfaction. Safety and trust are paramount to us, which is why all our technicians undergo criminal background checks and drug testing.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.