Elmer's Home Services

Reviews

• MT

  mark toensing

  6 days ago
  1.0
  Had problems with the ac unit less then a year after installation. Several months later, after labor warranty had expired, had more problems with the unit. They asked me if I got the extended warranty and I told them no. I should not have problems with a unit that is only a year old. They wanted to charge me several thousand dollars for labor and I was able to get them to agree to less then one thousand. Several months later had more problems with the ac unit. Spoke to a manager about why I am having so many problems with the unit and his explanation was that sometimes you get bad units from the factory. I had to pay several hundred more dollars for the next fix as well. Do not use Elmers.
• BD

  Brett Dietz

  Aug 25, 2026
  1.0
  We had Elmer’s come clean and service our system. All was good (just a normal 2x per year cleaning) and we paid the charge. Less than a week late the system stopped cooling. Another service manager came because we called with the urgency of not cooling and he said the hard start system was disconnected and we had a leak. Crazy since we paid for the hard start system to be installed about two years ago to help the system and only Elmer’s has serviced it since. They pitched two new HVAC units a year ago but it wasn’t needed and worked fine until they came back last week. They pitched another new HVAC system today. $14k for what we know is $10k or less and better than they pitched. BTW I have been in home building for over 30 years. Apparently since the company was sold the service techs are paid a commission to sell new systems vs fixing them. So, our system worked fine but needed a cleaning. Elmer’s cleaned it and it stopped working within a walk (with the hard start system disabled for some reason). Then we were pitched “buy a new system” for a very high price vs the market. Maybe they think people are desperate due to the heat? So my review is - don’t do it. This is not the same company as a few years ago. I would say stay away from climate control is a fair company instead. AirTron is big so they may not be best for a single home, but perhaps check them out too.
• SR

  Steven R.

  Aug 21, 2026
  5.0
  Elmer’s is going to be my first call anytime I have issues with my A/Cs. I am not gonna lie, I tried to book Champions the day prior and was in a never ending text chat trying to book an appointment. With Elmer’s, it took less than a minute and I had a technician, Jeremiah, out to my house within hours of the booking (same day). Jeremiah explained everything he diagnosed and gave me multiple treatment plans for the AC I was having trouble with. The service was quick, clean, and efficient. I even signed up for their subscription service on the spot and planning to have them come back out for regular maintenance on my other AC units (3x total) and both water heaters. Amazing service and I can’t recommend them enough!
• ER

  Explode Rider

  Aug 13, 2026
  1.0
  I am extremely disappointed with my experience with Elmer’s Home Services. Elmer’s installed a completely new HVAC system in my home in March 2024. Within just two weeks of the installation, I contacted them because the air handler closet was experiencing significant humidity and condensation issues. I have continued to call and email throughout this entire process, but more than two years later, the problem still has not been properly repaired. What makes this especially frustrating is that this has not been a situation where Elmer’s simply refused to acknowledge that there was a problem. Multiple employees and technicians have come to my home and acknowledged that something was wrong. I have repeatedly been told that the issue would be addressed, yet the underlying problem has never actually been resolved. The ongoing humidity problem has now contributed to mold growth and significant damage in my home. My family and I have had to file an insurance claim because of the resulting damage, and we have been forced to vacate our home. I made Elmer’s aware of the situation and the fact that my family has been out of our home for approximately a month. We have a newborn baby, and despite explaining the seriousness of the situation, it has now been a week since I brought this information to their attention—and nobody has even called me to discuss the situation or provide a plan. That is what is most disappointing to me. I am not asking for special treatment. I am asking for someone at Elmer’s to take ownership of the situation, communicate with me, and work toward an actual resolution. Their website talks about doing the job right. Unfortunately, that has not been my experience. The system was installed incorrectly, I reported the problem almost immediately, multiple technicians have acknowledged that there is an issue, and yet I am still dealing with the consequences more than two years later. At this point, what I want most is simple: I want to speak with someone who genuinely cares about resolving this problem and who will take responsibility for seeing it through. My family has been displaced from our home for a month, and there still isn’t a clear plan or sense of urgency from Elmer’s. I sincerely hope someone in management who can actually take action and not have to “escalate it” finally takes the time to contact me and help resolve this.
• NK

  Nicole Keeler

  Aug 7, 2026
  1.0
  My husband and I bought and had a new AC/Furnace system installed in 2024. We recently had an inspection done for selling our home, and it was noted that there were areas of concern regarding the AC and Furnace system. My husband called multiple times and had two technicians take a look at the issues. This started when he called on a Sunday and made an appointment for Wednesday for the issue to be looked over. First, the appointment was asked to be moved due to scheduling, but Elmer's was still able to squeeze us in at a much later time after he explained our situation. The tech that came was professional and helpful. However, my husband was told that it would need to be escalated to a manager, which never happened. We were not provided a name or number to call, so we spent days waiting for a call that never happened. My husband made another appointment for today. A different technician came by and pulled the record from Wednesday's appointment. He was told that the technician would escalate and that he should expect a call to review it and finalize an appointment for Monday. Our appointments kept getting pushed or were nonexistent in their system. My husband called and found that no such appointment has been made. This was important to inspect the product they installed in our home, which was in question by the general home inspector. This has caused us to be held up in selling the home, and a lot of frustration for our Real Estate agent, buyer, and their agent. Elmer's used to have good customer service and transparent techs; now there seems to be a breakdown in communication. For spending the money we did, and the trust we put into Elmer's, we sure did not get treated very well. We will hesitate before suggesting Elmer's to our friends and family. Never thought Elmer's would treat us like this.

Frequently Asked Questions About Elmer's Home Services