CW Floors & Lighting

Reviews

• KB

  Kristen Black

  6 days ago
  5.0
  Chelsea is so awesome to work with! She is very helpful and quick to follow-up with any questions or requests we have. Her level of support provided is outstanding. Great customer service!!
• JJ

  James

  Jul 17, 2026
  1.0
  This is my experience so you decide whether or not to use this company. I had new home constructed and the builder I hired used CW Floors for all the flooring in the house. It has been three years since we moved in and the tile in one shower started coming up around the shower drain. We contacted someone to redo the tile and was shocked when we were shown the problem. After the tile was removed around the drain, it revealed that a plastic water bottle had been used to connect the shower drain to the PVC (see the photos). We contacted the builder who told us to stop doing anything else and he would contact CW. It was three weeks before CW was able to get people to fix the drain and repair the tile. But when they were finished, there was a 1/4 inch drop from the original shower floor to the new tile around the drain. I tried to use the shower but almost cut my foot on the sharp edges from the tile drop off. I contacted "Tony" who came out and agreed the tile wasn't adequate and needed to be replaced. The shower (see photo) has a glass wall and glass door. Because they now needed to remove and replace the entire floor, the glass wall had to be removed. It was three more weeks before a glass company would come out and remove the glass wall. Once it was removed, the tiler came back out and removed all old tile and installed new tile. But once the new tile was installed, the floor had been raised and the glass wall would not fit. This time I waited more than a month for someone to come back and attend to this new problem. When the floor tile was adjusted for the fourth time, the glass company was able to install the glass wall... but the glass door would no longer close without risking shattering the glass because there was no longer a gap between the glass door and the wall. Tony allowed the glass people to take the shower door and "trim" but when it was returned, there was a large gap between the glass door and the glass wall... way beyond industry standard. Finally, there was a meeting with the people who originally made the glass door, the builder and Tony from CW. Everyone agreed the glass door needed to be replaced except for Tony from CW. Tony said he was only responsible for the floor, but wouldn't acknowledge it was his people who had changed the floor and why the glass wall/door no longer fit as before. Ultimately, we filed in Small Claims Court and the day after CW Floors was served, they agreed to pay for the door. Unfortunately, I am out $1,000 for what we had to spend to check all the other drains in the house. We are out another $1,000 for all the tile CW Floor used and didn't replace (we had extra tile but this is supposed to be for us to use when something needed replacing; not because they used a water bottle for a drain). And for more than four months we have had to use the showers in our children's room at a major inconvenience... all of which CW didn't not express any regret for. It's hardly up to building standards to use a water bottle as a shower drain and I was willing to just get this fixed and call it square. But CW did as much as they possibly could to accept responsibility. They could have fixed this all within a couple of weeks and if they hired people who knew how to install tile, there would have been no issues with the glass wall/door. Use CW at your own risk.
• JY

  jeff yoe

  Jul 8, 2026
  5.0
  Good selection with good pricing and service.
• CM

  Chad Maniez

  Jun 30, 2026
  5.0
  CW Floors delivered an outstanding experience from start to finish. Chelsea made the sales process incredibly smooth — her communication was clear, timely, and genuinely helpful. Bob followed up with a quote that was both reasonable and fair, and he took the time to explain everything so I felt confident in the decision. The installer was friendly, professional, and did excellent work. The floors look fantastic, and the entire team made the project easy and stress‑free. Highly recommend CW Floors for anyone looking for quality service and installation.
• LK

  Louis Keefe

  Jun 17, 2026
  1.0
  DO NOT PURCHASE FROM CW FLOORS!!! Our experience with this company has been extremely disappointing. The luxury vinyl flooring was installed incorrectly from the outset. When we initially contacted the company to address the installation issues, we were charged additional labor costs to correct problems that should never have occurred. When the company eventually returned to perform repairs, the original hardwood flooring beneath the luxury vinyl flooring was significantly damaged. Based on our independent assessment, a moisture barrier should never have been installed over the existing hardwood floors in the manner it was. When we raised these concerns, the company attributed the problem to moisture in the concrete slab; however, the damage and issues were isolated to specific areas, which raises serious questions about that explanation. Throughout the process, the company failed to stand behind its workmanship and product. Rather than taking responsibility and working toward a reasonable resolution, the experience became increasingly difficult and adversarial. As a result, we have been forced to pursue legal remedies to protect our interests. We made the mistake of assuming we were hiring a professional flooring company that would stand behind its work. Based on our experience, I would strongly encourage others to carefully consider alternative flooring providers before making a decision.

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