Samm's Heating and Air Conditioning, Lp

Reviews

• LH

  Lane Harper

  2 days ago
  5.0
  Transparent pricing, no pressure sales tactics, and the tech took the time to explain my system to me and mention any concerns he noticed that didn’t necessarily entail immediate action. All in all, Tyler was great and the experience was a breeze. Signed up for their maintenance plan and have no regrets.
• JL

  Jarrod Loudermilk

  May 13, 2026
  5.0
  Samm's is 110% the option for HVAC service. Our annual inspections are not some stop in and cycle the system check but a full system check down to the wiring. They clearly communicate who's coming when they'll be arriving and they are always clean and professional.
• SS

  Surinder

  May 6, 2026
  5.0
  Thanks Jason wood, you are very professional and respectful and high skilled with ethics working skills. He did excellent job for maintenance with our first time using the their service, my family decided to use for Gold service membership annual maintenance with Samm's air-conditioning and heating. Jason has given through explanations of the service and needed repair work. Jason wood has arrived on time and communicated the process of the air conditioning maintenance before after service. I will recommend to my friends, samm's air- conditioning and heating service.
• SK

  Samantha Krulik

  Apr 26, 2026
  3.0
  Our ac broke suddenly and it was an old system so we figured we'd need to replace it. It was $150 to have them come out on an emergency but we couldn't afford that, so we chose to wait until they had an appointment. They ended up coming about a week after we originally called. Their diagnostic fee was $99 and the quote for a system replacement was free. The new attic system was $5500 (we kept the outside unit since that one still worked). The new system works great and everyone was efficient and professional. However, I'm giving 3 stars because I discovered a few days later that one of the workers decided to unplug my garage freezer without saying anything. By the time I discovered it, we lost hundreds of dollars worth of food. This was a huge hit to our finances and we won't be using this company again.
• CB

  Cash Blodgett

  Apr 23, 2026
  1.0
  I paid A LOT of money to go with Samm's over less expensive alternatives after reading positive reviews and because I thought I was getting a warranty I could rely on. My unit is still relatively new and it's gone off several times during the hotter time of year, because of a supposed drainage issue. Samms dispatched technicians 3 times over the course of a couple of months. They ate most of the cost of the first site visit under the condition that I enrolled in the the maintenance plan, which I did. Following the last dispatch, I was told (for the first time) that I need to have a plumber look at it, as the drainage line may may be problematic or not configured ideally. I would expect this to have been an issue identified during installation. It is after all part of the system as a whole and apparently one of significant importance, as the symptom is a completely non-functioning unit. This seems like a massive oversight in the original installation/design. I was told existing plumbing was used. I'm not sure if this is common practice or not, but to have to find a plumber to diagnose an issue with the drainage line, then pay whatever the fee is to replace/repair on top of the maintenance program fee, all for a unit that is a less than 4 years old and still under warranty, was a bit disheartening. I went ahead and had a plumber check it out who could not find any clogs/drainage issues, so now I'm out about a grand, and have a unit that stops working intermittently during the worst time of the year in TX and a company unwilling to support the product they installed that is still under "warranty". I would go elsewhere.

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