Benjamin Franklin Plumbing

Reviews

• CA

  Charles Allen

  2 days ago
  5.0
  I recently had my water heater replaced, and I cannot say enough great things about James Peden and the team at Benjamin Franklin. From the very beginning, James absolutely knew his craft inside and out. He took the time to thoroughly explain every estimate, answer every single question I had, and make sure I fully understood all available options so I could make an informed decision without feeling pressured. That level of professionalism and patience is rare these days. What stood out even more was the respect he showed for my home. He wore booties inside to avoid tracking in dirt and treated my property like it was his own. That attention to detail speaks volumes about his character and professionalism. The installation itself was completely painless and smooth. Everything was handled efficiently, cleanly, and professionally from start to finish. If every Benjamin Franklin employee operates at the level James does, then this company is in an incredible position. And if they don’t, they should absolutely study how James works with clients because it would lead to an immediate increase in customer satisfaction across the board. You truly have an outstanding man on your team. James represents your company exceptionally well, and because of him, I would confidently recommend Benjamin Franklin to anyone needing plumbing services.
• RQ

  Ryan Quaid

  May 12, 2026
  5.0
  Arthur was honest and gave me real feedback, didn’t try to force work on me. Hard to find in service industries today. I will be calling when I have an issue because I believe this group is going to advise me honestly.
• LK

  Lindsey Kim

  May 4, 2026
  5.0
  Benjamin Franklin (Devin Morrow) was prompt, professional, and very thorough in diagnosing the issue. He took the time to explain everything clearly and worked with me on pricing, which I really appreciated. While I ultimately went another direction due to budget, I’d absolutely recommend him for his honesty, responsiveness, and willingness to help!
• PA

  Paul Anholt

  Apr 27, 2026
  5.0
  Called about a water heater issue and Benjamin Franklin Plumbing had Chuck Smith come out quickly. He diagnosed the problem, handled the warranty replacement at no charge, and took the time to explain what caused it and how to prevent it going forward. Solid experience all around, and I would absolutely recommend Benjamin Franklin Plumbing.
• SG

  Sue Golden

  Apr 27, 2026
  5.0
  Fantastic same day service ! Scheduling was easy . Noah was prompt, personable, knowledgeable and very efficient . He and his partner diagnosed my blocked kitchen sink and were able to access the pipes from outside the house . No inside mess ! Very reasonable rates . They cleaned up all their equipment and answered my questions . I would definitely recommend this company .