IL
ima lermanbell
Oct 12, 2022
Its unfortunate that I must leave this review. However I feel the need to inform future victims of this company. It all started in my search for a new home in Texas. I was looking at a specific area to be close to family. I came across Chesmar in this location/neighborhood. The model was beautiful, welcoming and looked like well invested in. Quality workmanship and great finishes. It all seemed amazing. Even the warranty and promises after purchasing one of their homes.
The sales consultant was great. She was very informative and available when needed.
I went forward and purchased a home that was being built by Chesmar. I must say at the time I purchased, home prices were at an all time high, so I did pay more than expected. When I reached out to the head person asking about a upgrade that I paid for that was “not available” at the time of install, he threatened me that he would give me my money back if I wasn’t happy with Chesmar. Crazy right? Here I am thinking ive made selections and paid for them, now they are not available and this guy is threatening me? Never the less I chose another selection and moved on with the process.
There were a lot of ups and downs through the process. When It came to loans, they push for their chosen lender with incentives and so fourth. I did attempt to use them, however the rep was not professional and deterred me immediately.
Upon closing you do a walk-through and note all the issues with the home. We did this and marked numerous items. I was promised they would all be fixed either before the closing or after. Some were, some weren’t. This is where it really goes bad! After closing you do not hear from anyone again. They sell you on this warranty, but then when you report something they come up with a reason they aren’t fixing it. It is never Chesmars fault. Always the home owners.
Bad grout – They tell you “you should just calk it”? What? I should calk it? You built it. You fix it!
Tile finishes coming off – They tell you “its cosmetic”, its not under warranty? What? This is a brand new house?
Dead Trees – They tell you not under warranty, call a specialist for trees? What? You planted a dead tree? Change it?
Re-calls on Items they installed during the build – They tell you to call them? Why doesn’t Chesmar do it? You installed it? You purchased it? YOU FIX IT!!!!!
You email management NO RESPONSE
You open warranty tickets – They say its not under warranty and blame you!
They take no responsibility for their poor workmanship, cheap materials and lousy work performed by their subcontractors.
Its unfortunate that I am not the only one that feels this way. 26 homes on my street, 25 families that have issues and get the same run-around. Now imagine this! My house is 6 months old! Issues that haven’t been resolved, paid more than its worth, now they are selling the exact homes across the street for $100,000.00 less! What a slap in the face. I understand the market has taken a shift, but to value our homes $100,000.00 less is ridiculous. Makes you think how they screwed you in the first place. And if I overpaid so much, FIX MY HOUSE AND THE REST OF THE NEIGHBORS PROBLEMS!
If you looking to go with a Chesmar home, defiantly weigh your options. They do not stand behind their work, their word, or their warranty.