Bradbury Brothers Cooling, Plumbing & Electrical

Reviews

• JM

  Jamie M

  3 days ago
  1.0
  We typically use a different company for our A/C needs and we decided to use Bradbury Brothers as a 2nd opinion for an issue with the unit not cooling properly. The tech they sent out came out around 10:30am which was the expected time. The techs first language was not english so that was concerning considering he was trying to explain what he found but unfortunately I could not make heads or tales of what he was talking about. I asked for a supervisor to call me which no one did but the techs supervisor did come and tell me that depending on the part that was leaking they would have to put in a whole new unit quoting me $10k-15k.. the unit is 6 years old.. no way.. they were here until 2:45 when I finally said forget it they can put everything back and ill call someone else. I called my regular ac company they found the issue within an hour of being here and are charging me for a part that needs to be replaced not a whole entire unit like Bradbury Brothers had said. Not happy at all with the service I was provided. No stars should be an option for them. I give 1 star because they showed up.
• RW

  Robert Woods

  5 days ago
  5.0
  I had a complex issue with my HVAC- Bradbury was the only ones able to diagnose the issue. Their customer service was awesome - from the scheduling to the service. Kye came out to work on our system- he was very knowledgeable and friendly, but beyond that he had great analytical skills to troubleshoot the problem. He also took time to explain the problem and provide options to resolve. Great experience. Will definitely use them again.
• JL

  Jason LeMoine

  5 days ago
  5.0
  This is a top notch company! I have had them out to the house more than once and I am always satisfied with the level of professionalism and knowledge of the techs that come out! From Allison who gives me a phone call about the ETA of the tech, to both Alejandro and Marc who were the techs that came to the house! I would recommend this company to anyone who has AC or any other problem that needs fixing! Thank you all for a great experience! Jason
• CO

  Chris Oleksy

  Aug 28, 2026
  5.0
  Micah did an incredible job assessing my situation and coming to a solid conclusion quickly .. and was correct.. then made calls quickly to get the right steps in motion.. he also noticed a few screws missing from our original construction and took the extra effort to fix that which wasn’t even part of my issue.. companies and their employees who take the extra initiative are my GO TO PLAYERS for issues!! Micah, Spencer, Brandon and Matt took this project and in no time flat my AC was back up and rolling!! In 100 degree heat it’s greatly appreciated! Thank you Bradbury Team!
• DW

  David Wylie

  Aug 8, 2026
  2.0
  I called Bradbury for an AC issue. Now that I have had a full 24 hours after my experience with them, I can write this honest review. As it took two trips to hopefully resolve the issue. Im still monitoring that. My experience lasted 2 days, and was filled with fun and wonder.... 1) The setting up of the appointment was fairly easy. If you can get the girls in the office you are golden. Ask for Amanda. She is on the ball, nice, and really down to earth. 2) Their pricing is a little off putting. I had a system flush and clearing of a clog. I was charged for a drain line flush at 187.50. I was also charged 187.50 for water removal that was in the pan.One would think these are part of the same job. They are inherently not. 3) The first tech was good his name was Miguel. Great attitude, great personality. He did the work, my unit was up. Second tech was I believe Armando. I really hope i got that right. If not my apologies. He was great as well. He listened to my issue about a conversation I had with the manager. He agreed that the manager might have not been totally correct, and he found what I hope is / was the issue. Because of this tech, im actually hopeful. That says alot! 3) Management service.... I spoke with a manager at this company. Told him my issue, he and I got into a pissing contest. With me being an old vet, pissing contests are fun. Sometimes its against the wind, sonetimes not. He wanted to send a plumber out to my house for what I was sure was a charge. I told him in exact words " of course you want to send a plumber". I mean I saw it as a money grab. As even if it was not plumbing ( later determined to not be ), I would at least be charged a servuce fee. Even after i asked for a definitive explanation of how my description of my issue called for a plumber Lol. To any layman... if your AC is set to drain into a sink, and that sink while running at full does not show any signs of slow drain is not plumbing.... So a plumber was not needed, as the issue was not plumbing. As far as I can tell. I mean common sense goes a long way. After dealing with the tech(s), I thought about it, and decided to be a bigger person and call back, ask for the manager, and actually take the high road and apologize for the pissing contest. The nice lady in dispatch said he would call back as he is busy. He never called back. Honestly after the " it was not a plumbing issue" came to light i doubted he would. However, I did want to extend the olive branch so to speak. So recap... dispatch ladies rock, techs are great as they do what they can. Granted they might not know it all, but attitude goes a long way. If you are looking to use this company ask for them two specifically. I would recommend looking over the invoice, ask questions and be informed. If you have an issue and need to speak with the manager, go into that conversation with the info I provided above. He became emotional, defensive, and headstrong too quick. I cannot describe him in the manner I want as im trying to be better. As he should be as well. I hope this review benefits any individual looking to deal with an AC company. I may or may not use them again. I got their monthly 20 dollar service thing just as a backup. Just to have a company around. Im sure experiences vary.

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