Kinetico of West Texas

Reviews

• BS

  Betty Stennett

  Jun 29, 2026
  1.0
  Kinetico of West Texas has the absolute worse customer service we have ever experienced. We got our unit at end of October 2025. They have only recently (end of June 2026) gotten things working properly. We are both in our seventies so we were happy to sign up for the service that was supposed to bring salt and put it in the system each month. The bags are way too heavy for us and my husband had back surgery a month ago. We have had to call every month because we are out of salt. They have never come without us having to call. They have just upped our salt from 2 bags to 4 bag. They were supposed to deliver last week and just left 4 bags in front of our house today (Mon) We made sure we left the gate open so they had access to our system. There is no way either of us can move~200 lbs of salt to the system and lift them up to pour into the system. The care plan has been worthless. There are other things we are unhappy about—this is just the most recent. I had to give one star to write a review—but that is too many. Edited to say:I got a reply from “the owner” but I suspect it is an automated response. The reply says to reach out to the office to get the matter resolved. Well this has never worked in the past so why should it work this time?
• DC

  David Clark

  Jun 26, 2026
  1.0
  Their automated system leaves you at their mercy for contact. We waited all day for them to show up. I explained to them we would not be at home and to contact me 30 minutes before they were to come. He got to my house in twenty minutes. Wait five and left. I tried to call them and let them know I was here and they could come back by. Went through their virtual assistant 3 times to get hold of someone. Finally ask to leave a message. Have not had a return call.
• DY

  Diane Young

  Jun 26, 2026
  2.0
  We have a monthly service plan on our equipment. A tech came out 2 months ago and said he would replace the filter under our sink. The next month a different tech came out and we asked about the filter. He said he didn’t know about it. That same tech came out yesterday so we asked about the filter, he said the equipment wasn’t ready to change out nor could he tell us when the filter was changed out last. We have cloudy ice so I know it’s time to change. 😒
• CP

  Christy Patrick

  Jun 26, 2026
  5.0
  James is a friendly, knowledgeable technician. Very professional and gets the job done efficiently and effectively.
• RG

  Ray Garza

  Jun 24, 2026
  1.0
  This is not a knock on Ethan. He did well in troubleshooting the RO system to discover the root cause. He let us know that a tank replacement would happen the next day. When I reached out to the office the following day, they informed me that the tank was on order. I followed up again as I was not given an exact day the tank would be available but the admin did say she would call when the tank was going to arrive. On day 6, I called again to check on the status, the admin let me know that the tank order had been shipped but had no status on timing of arrival. I then asked if there was a penalty for canceling and she said no. I ended up going with a competitor who took care of me promptly. I like Kinetico products, top notch as I have had a water softener installed along with 2 ROs. The issue comes with customer service. This is where they really lack! Beware.

Frequently Asked Questions About Kinetico of West Texas