The Perfect Light

Reviews

• AC

  Allen Cates

  Nov 22, 2024
  4.0
  So far so good. We’ll see upon take down
• CH

  C Hodge

  Sep 6, 2018
  1.0
  Last Christmas I had The Perfect Light install Christmas lights around my home. They were done a bit incorrectly (some items in their favor and some in mine) but looked good. I let them know and asked if we could get it fixed, but it never was acknowledged or fixed. So, this year after getting the installation quote emailed, I called to make sure the price was correct. I said last year I believe it was done differently then the plan but wanted the same thing done this year as I really liked what was installed last year. The Perfect Light rep said they would check but the price would be the same and it would not be a problem. I asked a second time, if they wanted to check first and come back with an updated price because I didn’t want to have a higher price quoted later. I was told a second time, that the price provided would be for the same installation done last year and they would take a down payment today and the second half later. I provided my credit card information and thought the transaction was completed. Later, I got a call from a different representative and was told the first rep was new and didn’t know how to handle the situation. They reviewed last year and were calling back to say the price this year would be higher than I was quoted if I wanted the same thing. It was 30% higher. I have no issue paying the true price but don’t expect a quote to change after it was agreed to and a deposit was made. The Perfect Light could not get my quote correct even after I pointed it out and they agreed to it. I would be cautious about using a company that does not stand behind the quotes they provided especially after the customer questions to make sure its correct.

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