Reliant Air Conditioning

Reviews

• MK

  Michael Kobe

  1 day ago
  1.0
  I called at 10:00 am for a free second opinion on another company's determination that the unit was not worth repairing. To my surprise they had availability today!!! Picked the afternoon (noon to 5pm) as that worked better for my family schedule. By 4:00 pm had not heard anything because they call 30 min to an hour ahead. I called and they told me my technicians arrival time was now 4:30 to 6:30. At 6:00 texted them asking for an update and they said new arrival time of 8-10 pm. What in the world??? That poor technician!!! How terrible is that to treat your employees like that AND a potential customer that you are trying to gain their business. The lack of communication and the absurdity of the scheduling. Terrible!!! I was hoping a family owned business would be run better than private equity companies but apparently they are one and the same. Caveat Emptor with this poorly run organization...
• CB

  Constance Bragg

  1 day ago
  5.0
  The young man that came out this time did a thorough job!! He made so much noise at first I was annoyed ( im older) anyway when he was done and our home felt much cooler. I realized he worked!! He was here a good bit whereas the ones earlier when up into the attack and was down in minutes claiming they were done. Not sure what they did up there and im not saying they did nothing but this last tech was courteous and polite, he explained everything he did and all he found that needed done. Thank you Reliant please give us his name!!
• JF

  Jaimee Farrar

  2 days ago
  5.0
  Scottie was great so helpful! I would recommend Reliant to everyone with ac problems!! I had a Willard ac repair come out before Scottie I wanted to get two Opinions on what was going on with my ac Willard is awful didn’t know what they were doing! The 20 girl came out and tried to sell me 2000.00 of repairs I didn’t need Scottie came 350.00 later ac is running great! We are a blue collar family that works hard for our money!! We feel like it was money well spent today! Scottie was very Thorough And made sure the problem was actually the problem. Thank you so much Scottie he has 17years experience and it shows!! If we ever have problems we will call Reliant again!!
• DT

  Doug Troxell

  Oct 1, 2026
  1.0
  Positives: Techs were professional and treated my property appropriately. Negatives: They advertise a local number, but when you call you are connected to the Phillipines. I have never had this with another company. I have called plenty of 800 numbers that went off shore, bit never a local number. I find this to be dishonest. If someone from this company says they will look into something and call you back. That does not happen. They have not called me back. I usually waited a couple days past when they said they would call me and call into support and the things they were supposed to investigate were not completed. Do not believe anything not in writing. I had a tech tell me they were going to waive the diagnostic fee because my issue was not resolved. I had two techs tell me they would bill the entire amount when service was restored. Once there started being an issue with the bill, a manager at the support desk told me techs are not authorized to waive or delay payment. No one disputed I was told these things, the manager just acted like I was supposed to know and enforce internal company policies. If the tech needs to order a part, you are not automatically added to the schedule for install. I have never seen this approach before . I have always had an appointment set on the date of the estimated delivery and if there was a delivery issue I would be rescheduled. Reliant works in this methodology. Day 1 - tech troubleshoots and determines a part is needed. They can order the part and give you an estimated delivery, but they do not schedule you. What happens is once the parts department gets the part, you will be notified and then you call in to make an appointment. So Day 1 not fixed. Day 2 not fixed waiting on part arrival. Day 2 end of day, notified part arrived. I tried to schedule for the next day but there were no spots. Day 3 not fixed - no tech available. Day 4 tech came and installed the replacement part, but the issue still not resolved. To me I had 2 days without service because I was not put on the schedule.
• CL

  Christopher Landry

  Sep 30, 2026
  5.0
  Wasn’t on my September bingo card: a brand-new HVAC system. And I’ll tell you what surprised me. I didn’t shop around. I know and trust 4–5 other HVAC companies, so we had options. But after everything we had been through with Reliant Air Conditioning, the decision felt pretty simple. They did right by us at every step. We had been chasing an HVAC issue for a while, and when it became clear that continuing to pursue the repair didn’t make sense, Reliant worked with us on a game plan for a new system. No pressure. No games. Just good communication, honest advice, and doing what they said they would do. I felt seen, understood and valued as a customer. That’s rare. And it wasn’t just one person. We had a great experience with the entire team, including the technicians, field supervisor Shawn, GM James, Amy Stewart, Chris in sales, Josh and Luis on the install, and others along the way. I’m sure I’m leaving someone out. Good people. Good communication. Good work. The installation was handled professionally, and the system is running great. Most importantly, I never felt like I was being sold something. I felt like Reliant was helping me make the right decision for my family and our home. That’s what earns trust. Grateful for the entire Reliant team. And especially grateful for the crisp air blowing out of these vents tonight while my kids sleep peacefully under two blankets. 😉 Sometimes September surprises are pretty good ones. Thank you, Reliant Air Conditioning!

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