My Trash Service LLC

Reviews

• TL

  Tina Lucille

  Sep 25, 2026
  5.0
  Thank you all, from office staff to guys in the field, stepping up for all of your new customers! Your greatly appreciated. Have a wonderful day!!
• AW

  Angela Ward

  Aug 21, 2026
  2.0
  I started using My Trash in February 2024. When I signed up, I received one trash can and was told I could put out a second, smaller trash can without an additional charge. That is exactly what I did, and for the past 2½ years, both cans were picked up without any issue. About a month ago, they suddenly stopped picking up the second can. After it happened repeatedly, I called to find out what had changed. I was told I now have to pay for a second trash can. When I asked when the policy changed, I was told it had *always* been their policy and that customers have always had to pay for a second can. That absolutely was not what I was told when I signed up, and it doesn't explain why they picked up my second can for 2½ years without a problem. So, just a heads-up to other customers: if you previously put out a second smaller trash can and they've suddenly stopped picking it up, apparently you now have to pay an additional monthly fee for a second can, plus a $50 deposit. I believe I was quoted somewhere around $21–$30 more per month. I was also told the new can would be delivered on my regular trash day and I would be charged a prorated amount, but they wouldn't actually service that new can that same day. My biggest issue isn't simply that prices or policies can change. Businesses change their policies all the time. It's that longtime customers should be **notified when something changes** instead of being told that a policy has "always" existed when that doesn't match the service they've been receiving for years. Unfortunately, the customer service and communication aren't what they used to be, so after 2½ years, I decided to take my business elsewhere. My Trash may have grown, but in my experience, their customer communication and service haven't grown with them. She did call and state that the Woodville office miscommunicated the above and was not sure why the extra can had not been picked up in the past three weeks. My refund for the $50 deposit and prorated amount on the new can will be returned sometime around the end of October 2026 (2 1/2 months), maybe sooner depending on when they pick up the cans. That definitely changes the situation a bit. It sounds like the person who called you acknowledged that the Woodville office gave you incorrect information and that there was no known reason the second can should have stopped being picked up for those three weeks. I would update the review to make sure you give them credit for calling and addressing the miscommunication, while still pointing out that the refund timeline is pretty unreasonable. Something along these lines would fit well at the end: ***** Update: The company did contact me and explained that the Woodville office had miscommunicated the information regarding the additional trash can. She also stated that she was unsure why my extra can had not been picked up for the previous three weeks. I appreciate her reaching out and clarifying what happened. I was also advised that my $50 deposit, along with the prorated amount I paid for the new can, will be refunded. However, I was told that I may not receive that refund until around the end of October 2026—approximately 2½ months from now—although it could be sooner depending on when the cans are picked up.
• MM

  Mark & Linda Myers

  Jun 9, 2026
  5.0
  We are so happy with their service. Trash pickup was consistent and always on the day scheduled. If we had questions their office employees were always so helpful and kind.
• JE

  J. Eppley

  May 6, 2026
  5.0
  Have to compliment the workers on my route (Plantation Subdivision).. on the days that I forget (quite often) to set the can out by the road.. they go the extra mile to come up my driveway a bit, to where I store my can, and get my garbage anyway! Thank y'all for going above and beyond!

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