Window World of Houston

Reviews

• JJ

  Jennifer Johnson

  1 day ago
  5.0
  Marco came over to fix a window for me that I completely messed up some parts that hold up the window, and he was so nice and fixed it for me. Took him like 10 minutes, and I thought I had really messed it up. I love Window World! My windows have been amazing for my home! We had 36 windows changed out like 4 years ago, and they are amazing!! Thank you all, and I’ll definitely recommend you to everyone I know. Thank you so so much!!!!!
• TS

  Tafa Shung

  2 days ago
  5.0
  I had a great experience with Window World! I especially want to recognize James, who was excellent throughout the process. He was extremely knowledgeable, thorough, and clearly knew his job inside and out. What stood out most was how much he genuinely enjoyed doing his work, and that really made a difference. His professionalism, attention to detail, and positive attitude made the entire experience smooth and reassuring. Thank you, James, and Window World, for the great service!
• DW

  Demina Williams

  Aug 27, 2026
  1.0
  Installers were great knowledgeable, efficient, on time etc. However the product isn't what they said it was and I have 3 windows that face sun and heat and they have all discoloration and have to be replaced. Now they tell me they have changes the way they make windows and I'm stuck with the rest of the old windows and it has only been 6 years I've had them. Never again will I purchase window works windows .
• DR

  Don R.

  Aug 25, 2026
  5.0
  We are very satisfied with WW. The techs who installed the windows were professional, polite, efficient and Fast. The windows look fantastic. We've had the windows for about 6 weeks now. We noticed one screen on which a portion of the screen became detached from its spline. I contacted WW and they scheduled a service call. Today (8/25/26), their techs, Andres and James stopped by and fixed the problem. They too were professional and easy to talk to. This is a good company.
• JR

  Jessica Rodriguez

  Aug 10, 2026
  1.0
  ⭐ IN-PROGRESS REVIEW — MANAGEMENT ATTENTION REQUESTED I am posting this review while our situation with Window World is still unresolved, and I will update it to reflect how the company ultimately chooses to handle this experience. We waited more than six weeks for our windows and doors to arrive. When installation day finally came, we were shocked to discover: • The windows arrived in WHITE instead of BLACK, which is what we explicitly requested when asking for our quote. • Two windows were INCORRECTLY measured. • Our patio door was also incorrectly measured. One mistake would have been frustrating. Multiple incorrect measurements combined with receiving an entirely different color than what we requested raises serious concerns about Window World’s sales and order-verification process. What has made the situation significantly worse, however, is the response we’ve received while trying to resolve it. Our sales representative, Clint, initially did not answer our calls on installation day. A manager, Julian, later contacted my husband and explained that the contract did not state that the windows were supposed to be black. However, from our understanding, the contract did not specify white either. We specifically requested a quote for black windows and doors, so naturally we expected the products ordered for our home to reflect that request. When Clint eventually spoke with my husband, the conversation was extremely disappointing. Rather than listening to our concerns and focusing on a solution, Clint repeatedly interrupted and talked over my husband while insisting that we had not ordered black windows. My husband eventually stopped the back-and-forth and asked a very simple question: “How do we move forward?” The options presented were essentially to accept the white windows we never wanted or receive a new quote for the black windows we originally requested. That is where I believe this situation needs the attention of upper management. We should not have to start over with a new quote—and potentially absorb additional cost—to receive what we clearly communicated that we wanted from the beginning. Especially after waiting more than six weeks only to have the wrong color and three incorrectly measured products arrive on installation day. At this point, we are not asking for anything unreasonable. We are asking Window World to take ownership of what happened, review the original sales process and communication, and provide a fair resolution that gets us the black windows and doors we originally requested without penalizing us for errors that were not ours. Mistakes happen in business. Customer loyalty is determined by what a company does after the mistake. This review is intentionally being left in progress because Window World still has an opportunity to turn this experience around. I will update this review with exactly how the situation is resolved—including the response from management, whether additional costs are requested, how long the correction takes, and whether Window World ultimately stands behind its customer experience. Window World management: We would genuinely appreciate someone reviewing this situation in its entirety and helping us reach a reasonable resolution. I sincerely hope my update to this review is a positive one.

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