TK Elevator Houston

Reviews

• AD

  A Doiron

  1 day ago
  1.0
  Elevator at moms community has been down for months and elderly with wheel chairs & walkers are having to walk to other side of building for an elevator to get down stairs. The building mgmt are beside themselves that TK is not standing by their contract for routine maintenance and now to get this fixed.
• JL

  J Lynn

  Jul 22, 2026
  1.0
  Awful experience, elevator has been down since June. Tech said he would need to order parts, elevator was locked out tag out on July 07 was told parts were ordered and just waiting to come in. July 13 tech comes out asked if he had the parts, he said yes elevator still isn’t working, tag out lock out is still in place. Tech left without informing manager with an update. All emails and phone calls have gone unanswered for an update when the elevator will be fixed, we’ve been trying to make contact for over a week.
• AL

  Abby Lopez

  May 16, 2026
  1.0
  Apartment complex has a contract with tke. Elevator broke down again in less than a month of it being repaired. Takes months for them to repair elevators.
• JZ

  Jackie Zedmen

  Oct 10, 2025
  1.0
  I’m writing to express our deep dissatisfaction with the recent service experience regarding our building’s elevator with this company. Following a power outage, our elevator stopped working. Despite multiple calls for assistance, it took three weeks for a technician to be dispatched. Each time we contacted their office, we were told the delay was due to staffing shortages. When someone finally arrived, the issue was resolved in under 3 minutes with a simple reset—yet we were charged $900. This charge is extremely unreasonable, especially considering the delay and the significant inconvenience caused to our residents, who had to climb over 40 + stairs to reach the 4th floor for nearly 3 weeks. We received no discount, no apology, and no acknowledgment of the hardship caused. The service we received was completely unacceptable, and we are requesting a reconsideration of the charge. and it was denied! on top of that we pay $1,600 for quarterly maintenance plan and never get it . they told me to submit ticket which I did over 2 months ago and still nothing.
• CU

  C U

  Feb 7, 2025
  1.0
  The last elevator working at 3333 Weslayan has officially stopped working. There are no more functional elevators. The main elevator has been broken since June/July 2024. Slowly one by one, the rest followed. Apartments are no longer accessible for those with handicaps or disabilities.

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