One Hour Air Conditioning & Heating® of Houston

Reviews

• MN

  Matt Niles

  4 days ago
  1.0
  Update: The company reached out and proposed an acceptable solution. Once that has been completed I will update again. I scheduled an HVAC inspection with One Hour AC while preparing to sell my home. My real estate agent recommended having the system evaluated to provide additional reassurance for potential buyers. I had used One Hour AC in the past, so I contacted them for the inspection. The system is 6 years old. The technician who arrived was courteous, but appeared inexperienced. After inspecting the system, he advised that the compressor was beginning to fail and recommended adding a couple pounds of refrigerant to improve cooling performance. I agreed. Immediately after adding the refrigerant, the technician shut down power to the system and initiated a phone call that lasted roughly 20 minutes. When he returned, he told me I would only be charged the service fee and not for the refrigerant. He then informed me the compressor was no longer functioning and that running the system could cause additional damage. What concerned me most was that the AC had been cooling the house prior to the visit, but was completely inoperable afterward. The technician could not explain what had changed and scheduled me with a Comfort Advisor to discuss options. The following morning, I spoke with James from One Hour AC and expressed my concerns about the service call. He stated he would personally come out with a senior technician to review the situation. During that visit, James acknowledged the original technician had only been with the company for a few months. After reviewing the service notes and inspecting the system himself, he stated that, based on the condition of the compressor, the technician should not have attempted to add refrigerant. He also acknowledged that the technician’s actions worsened the problem. Following that discussion, I was presented with a few estimates focused heavily on replacement. One estimate was north of $16,000. What troubles me most is that this began as a service and diagnostic call, yet I was never connected with a service manager. Instead, I was routed directly into the sales process after my system became inoperable. Based on this experience, I left with the strong impression that One Hour AC prioritizes system replacement over repair whenever possible. The handling of this situation significantly damaged my trust in the company. Their actions put me in a stressful predicament by forcing me to make substantial financial decisions under pressure.
• JB

  Jenny Blackman

  May 13, 2026
  4.0
  Higher stars for fixing bill discrepancy: Had someone come out same day which was great. Was told they upon booking that the $99 for diagnostics would be waved if any repairs were done. Told the technician 3 times I’m good with just the diagnostics as I’ve replaced many A/C parts on my own. He found the issue was the furnace fuse ($8 at home depot and requires to just be plugged in) he kept reiterating diagnostics doesn’t fix the problem and pushed for him to replace the fuse as well. I eventually agreed to $201 for diagnostics and the fuse to just be done with it and I would take care of thermostat installation myself. Which whatever I was fine with. Turns out after everything I paid $300 because the $99 service fee was not waived because it was a replacement instead of a repair.. semantics. I hate to pull the card but I feel like as a woman I got pushed into things I could have easily done myself. I appreciate the diagnostics, but $300 for diagnostics and a $8 part that took 5 minutes to install is crazy.. moral of the story get diagnostics and just YouTube it. UPDATE: Manager called and is refunding the $99 service fee saying there was service completed so it shouldn’t have been added.
• AE

  anna.esposito48@gmail.com Esposito

  May 12, 2026
  1.0
  Don"t like writing negative reviews, but unfortunetly, this company, that we went with based on their high ratings on Houstons Best Pick Reports, we feel has to be mentioned. Our a/c went out on a warm Sunday. We called and made an appt for the next day. The pleasant person on the phone said it would be between 1-5pm. I came home from work early, but the technician didn't show up until 5:55pm. I will not criticize the tech. Long day and he was strictly professional. The time from when he put his gear on to the time he had the A/C running was not more than 15min. It was simply the capacitor. Four screws and change it out. Didnt even have to use a meter reader. He was there about an hr. After the replacement he did the obligatory freon and attic check. I looked up a capacitor part and it costs no more than $40. Most online are$20-25. The cost for this service...$489. REALLY!!! We had the same problem 3 years ago. That tech only charged us $150. (He is no longer in the area). I brought that up to the tech. He didnt respond. I also showed him a site that shows a cost of capacitor replacement, for my exact a/c model, in Texas, should be between $150 and $400. This company isnt even near the high end. Broken down, its the equivilent of $40 parts and $449 labor. Ridiculous. To make it worse. Remember earlier i mentioned they came 55min late,. On the side of their truck it reads, "Always on time, or you dont pay a dime" Ummm. So disappointing. Our unit is 14 years old. probably going to need a replacement soon. We can scratch one company from our list to call
• FN

  Fernando Nino

  May 8, 2026
  1.0
  I specifically requested a technician with experience on Carrier Infinity systems when I scheduled the appointment. They assured me they had the right person for the job. The tech arrived, barely spent any time troubleshooting, and quickly rushed to the conclusion that I needed a new compressor. He didn’t run many tests and seemed eager to diagnose and leave. I was charged $99 for the visit, but the “bad compressor” diagnosis turned out to be completely wrong. The system still isn’t fixed, and now I have to call someone else. Very disappointed — they claimed expertise on these units but clearly didn’t have it. I would not recommend this company at all. If you have a Carrier Infinity, look for a true specialist instead of wasting nearly $100 on rushed, incorrect service.
• AO

  Andres Ojeda

  May 6, 2026
  1.0
  Well, this company continues to blast my text messages with requests for a review. I truly trying to avoid doing so. If they want ome so badly, well here I am to give you what you're asking for. This entire experience with the same company who not only installed, but also sold us on how great and exceptional these high-tech communicator units are just FOUR years ago has been nothing more buy a deplorable one. This AC that they themselves praised and also installed just went out on my family and I just about a week ago. And here we still are with no comfort in our home, as so they claim to not leave your home until the residents are in a comfortable home. Another massive selling point that this company CLAIMS to live by is their massive emphasis on ensuring that they adhere to the scheduled service time. As a matter of fact, if they are but ONE MINUTE late, that service call is free of charge (make sure that you're ready for the fine print regarding what they qualify as FREE, however.) The first call I made for a service/repair request to this company was fairly quick and seamless. Or so it seemed. The guy who arrived with tools on hand takes one look at the AC unit and tells me almost immediately that he has no knowledge on how this specific type of unit works. That he isn't the only one either. That only some of their technicians have the ability to work on these communicator units and that I would have to make another appointment with him in order to get someone else to come out, since it was already late and no one was available to come out. In my head I'm thinking... "So this company sells these units, yet doesn't train their call center to ask what type of unit the home is running for AC before sending someone out?" I mean, it's a very quick question to be asked in order to e sure the correct technician is sent out to the home. But I let it go. I decided to be patient and just set up the available slot of 4pm to 8pm for a qualified tech to come out and look at it. On the day of tge appointment, 4pm hits and we begin the wait. 6pm rolls in. and I call to see if they can give me a status on where the technician is and if an estimated time of arrival was possible, but if not, we still had the 8pm deadline that I agreed too. They said that the tech was making good time and should be done with the house before coming to ours shortly. 7:30pm rolls in and now I'm getting a little worried, so I call again. This time I am greeted on the phone by a guy named Levi. This rep on the phone sounded as if I was a very inconvenient call for him, and had a tonality as if anything I said or asked was unintelligent or something obvious. The call finally ended with him telling me that something took place at the technicians service location and that he would be late to my home. So we wait. Up until 10:00pm-ish. The tech finally arrives and gets to work. There is a lot of activity whivh seemed positive. He was going from inside to outside to the attic, which was all a good thing. But then came the diagnosis. He had no clue what was wrong with the unit. He was also not successful in reaching his supervisor so that he could go through the necessary procedures or answer any of his questions. At this point, it seemed to me that he also had no idea about how these units work. I then asked him "Is your supervisor maybe at another job and could be busy?" He said "No." I then asked, well is your supervisor working when his team works? His response blew me away "Actually no he doesn't." Now we get to the part where he is getting ready to leave. No attempt to see if anyone else could come out or anything. Not only that, but he wasn't even able to set up an appointment for the next day because that department is currently closed. He wasn't sure what his day looked like the next day, so he couldn't tell me if he had availability to make my home his first stop of the day. I assumed it would have to be since he told me that in order for him to work on this until, the brand has a number that techs need to call for code info.