One Hour Air Conditioning & Heating® of Houston

Reviews

• VM

  Vance Medbery

  1 day ago
  2.0
  This could have been a much worse review, but I do think it matters when a business acknowledges where things went wrong and makes a genuine effort to make things right. My tenant’s AC went out after a lightning storm. I called One Hour, and the soonest they could come out was the next day between 10 AM and 2 PM. The tech arrived around 2:30 PM, which was a little later than expected, but they did call to let me know he was running behind. The tech correctly diagnosed the issue as a short on one of the control boards that was tripping a fuse. He was also able to get the replacement part the same day by coordinating with a colleague, which I appreciated. Unfortunately, he was not able to reconnect the board correctly after replacing it. To be clear, the tech was polite, professional, and clearly trying his best. He appeared to be very new, and this was apparently one of his first days working. He stayed for hours trying to get the system working, but around 9:30 PM he called me and said he simply could not complete the repair and another tech would need to come out. At that point, the AC still was not working, and the thermostats no longer had power. Because it was still around 90 degrees that late at night, I ended up putting my tenant in a hotel and calling another HVAC company to come out the next morning. One Hour called me around midnight to apologize and said they would also come back out, partly because the tech had accidentally left tools at the home. The next morning, the second vendor arrived around 9:30 AM. We waited for One Hour, who had said they would arrive around 10 to 10:30 AM, but by noon I gave the other vendor the go-ahead to fix the issue. They were able to wire the board correctly and get the system running in about an hour. Where One Hour deserves credit is how they handled the situation afterward. When their tech returned, he collected his tools and waited for his manager. Both a supervisor and area manager came out, apologized for what happened, voided the charges, and listened patiently while I explained my concerns. They were not defensive. They acknowledged the situation and seemed to understand why I was frustrated. The situation was frustrating, especially because my tenant was inconvenienced and I still had to pay for a hotel. I also felt like their newer tech may not have had the level of support he needed in the moment, despite clearly doing his best. That said, everyone I dealt with from One Hour was respectful and professional. I am not pleased with how the service call played out, but I do appreciate how the company handled it afterward. I do not think I would call them again based on this experience, but I also do not think they are bad people or a bad-intentioned company. This was a rough situation involving an inexperienced tech, poor timing, and communication issues. Their response afterward did count for something.
• RP

  Randy Pallan

  2 days ago
  4.0
  My appointment got pushed back, but rather than put it off Joe showed up at around 8 pm. When he finally repaired the unit, it was close to midnight. It was a little pricey, but the technician was fantastic. 1000.00 to replace a motor inside. Joseph gets 5 stars, one hour gets 3. They tried to charge me an additional 99 dollar service fee for coming out the second day because the motor had to be ordered. The house was hot, and they were able to come out that next day... I understand paying a little more for prompt service. So I when they finally agreed to stick to the original agreement I settled the bill. My appointments kept getting pushed back but they were giving me constant updates for the most part everyone I had contact with was very professional.
• MN

  Matt Niles

  Jun 30, 2026
  1.0
  On June 11, 2025, we purchased and had a completely new HVAC system, including ductwork, installed by One Hour Air. On Friday, June 26, 2026, we noticed the system was no longer cooling and scheduled a service call. A technician arrived the following afternoon and, according to the invoice, diagnosed leaks in the compressor and condenser coil. After consulting with Carl for a second opinion, they concluded both components should be condemned. The technician advised he would order the parts first thing Monday morning and that we would receive an update Monday afternoon. At approximately 4:00 PM on Monday, June 29, we had still not received any communication, so we contacted the office. We were told the parts had been sourced and that someone would contact us the following day to schedule the repairs. On Tuesday, June 30, Carl called to advise that another technician would be sent on July 1 for a second opinion because they wanted to ensure nothing had been missed. He also stated the information we received the previous day was inaccurate. I am struggling to understand why a second diagnostic visit is necessary when the initial technician already consulted with someone before determining the compressor and condenser coil needed replacement. A system that is barely one year old should not be experiencing failures like this, and the response from One Hour has not inspired confidence. The inconsistent communication throughout this process has been frustrating, and unfortunately, this is not the first significant issue I have experienced with One Hour. If this were not warranty work, I would not choose to have One Hour return to my home.
• AB

  A Brent

  Jun 18, 2026
  1.0
  In April 2024, I chose One Hour for a full home AC replacement, spending over $20,000. My neighbor had used them a few years prior with no issues, and because I frequently saw their trucks in our neighborhood, I trusted they were an honest company despite their quotes being on the higher side. Unfortunately, my recent experience has been incredibly disappointing. After returning home from a weekend trip, I found a cooling issue message on my thermostat. I called One Hour on Monday (6/15/2026) morning and was able to get a Tuesday 6/16/2026) appointment. The technician, Daniel, was very polite and professional. He diagnosed the issue as a faulty compressor. Since the system is barely two years old, I knew it would be covered under warranty. However, Daniel informed me that they had to order the part through the warranty company and would call me once it arrived. I explained to Daniel that waiting days for a part was unacceptable in the peak of a Houston summer—the temperature inside my two-story home was already hitting 85°F, and I have a toddler and a senior mother living with me. Daniel kindly reached out to his manager, Derrick Howard, but the customer service from management was incredibly poor. Derrick flatly stated that One Hour does not put customers in hotels while they wait for parts. I knew One Hour has a massive warehouse off the Beltway, so I asked Derrick if they had the compressor in stock. He admitted that they did, but claimed that because I was past the two-year mark, they couldn't give it to me; instead, I had to wait for the third-party warranty company they had sold me. When I asked for temporary fans or a portable AC unit to keep my family safe, Derrick unhelpfully commented that "customers past two years don't get that." (Thankfully, Daniel was eventually able to secure some temporary cooling equipment for us anyway). After enduring two miserable nights without air conditioning, a team finally came out on Thursday (6/18/2026) to install the new compressor. The only saving grace was that it rained for a couple of days, which kept outdoor temperatures slightly lower, but the thermostat inside still read a stifling 85°F. One Hour needs to establish a much better, faster process for retrieving replacement parts from the warranty companies they directly partner with. Their own paying customers should not be left stranded for days in dangerous summer heat.
• MM

  Mary Ginger Morris

  Jun 14, 2026
  1.0
  The technician was on time. Name is Linnell.. He came into our home. I explained that the unit was not cooling the night before and that I turned the unit off, waited about 30 minutes ; turned it back on and that it started cooling and was now fine. He did not look at thermostat; air return or outside unit. Did not monitor temperatures in other rooms. Went up the attic stairs that I had ready and stood about halfway up on the stairs to begin his analysis. First complained that the platform around the attic unit was not wide enough. Said it presented unsafe working conditions. Said he was afraid of falling off and crashing through the ceiling. I explained it was wider than the unit and platform it replaced several years ago and had never been an issue. He said he liked to crouch down in front of the unit for diagnosis. I told him he was too big for attic work at 6’2” 250 lbs. He came down saying he was calling the office about the platform. He came back in from his truck and told me we would have to enlarge the platform before he could do any work. I said no, that was not reasonable given previous history. He climbed back up the attic ladder. Stopped halfway again and said oh, I see your problem now. Your unit is all wet with condensation, your overflow pan is full of water. The attic is full of mold, mildew and dust. Started acting like he was coughing and choking. Said he could see sunlight through the roof and that the roof and attic insulation needed to be replaced. I told him no, the roof had no holes or leaks. That it was not that old. That we had it thermo scanned a couple of years ago and it was all good. I got him a bottle of Ozarka water but he just dropped it in his bucket. Guess he wasn't choking after all. He still had not used any testing equipment on anything at this point. He said the drain line was clogged and that it needed to be replaced. I explained that in the past, before this newer unit, they would just blow the drain line clear. He said that now we have to replace them. Quoted me $1,400 for a line replacement. I laughed and said absolutely not that is ridiculous. You just need to blow it out and clear it if it is clogged. He said he did not know where it was so I took him into the backyard and showed him the emergency drain line. He asked me if we had an electric plug in the back. I said no; just in the front. You need an extension cord. He went to his truck and came back with a cord and a handheld tool. He did not plug the cord into the front plug. I went into the house. Climbed the attic ladder for a look see as I did not believe anything he was saying. The overflow drain pan was DRY. No condensation on upstairs unit. No sunlight streaking in; no swirling dust. No issues at all. I went outside and waited for him. He said he could do the replacement line for $1,100 if we bought the maintenance plan. I said no thanks; we don’t need the line replaced. It is not blocked. There is no water in the pan. It is not wet. He looked at me and said, so you saw it? I said yes, you did not drain it; it was not full; not about to overflow. He said that if I did not want the maintenance plan he just needed the service call payment and four signatures. I asked for what? Just paperwork he said. He pulled up a bunch of blank screens on his tablet with absolutely no explanation and requested signatures. I paid the service call payment of $99. He finally left. We feel his behavior is not random and that he probably lies to all of his customers. We feel he tried very hard to cheat us and lied about what services were required. He performed no diagnostics on the equipment. Bad bad experience. Very negative representation for your company.. We were hesitant to report him as he knows where we live and we are disabled and old. Don’t trust him.