One Hour Air Conditioning & Heating® of Houston

Reviews

• JJ

  Jami Jenkins

  1 day ago
  1.0
  If I could give 0 stars, I would This company caused a leak in my house leading to a $40,000 repair, having to move out of our house for 3 months and myself and my 6 month old to get extremely sick. I hired one hour when our ac started lagging as I was in a desperate need for a fast fix as I had a newborn in the middle of summer. Everything they suggested we fixed and it was about $6700. The original quote was much less however they called us two times during the appointment and raised the cost. That was fine and I understand things change. After it was fixed I noticed the house suddenly started feeling humid. Over the next month I called them out 4 times and they kept finding problems from their work however the moisture feeling never changed. Our ac eventually went out again and they refused to come out for multiple days so we had to leave (it was 100 degrees outside). Upon coming back they came once again and made me feel nuts and blamed everything except their roof, including my walls, my insulation my roof, the placement of the air-conditioning system the entrance into the attic seriously everything other than their work. The extremely unhelpful man, Derek told me to my face that all of their employees are essentially new and whenever they hire somebody and they get trained well they leave and go to more Mom and Pope style companies because they get paid more. Therefore, I know that all of their employees are extremely under trained. After they made me feel insane for calling so many times I looked up to see our ceiling, was cracking and falling in. I let them know about this and yet again they brushed us off their back . I ended up getting extremely sick and finding out that our house had water damage across our living room, den dining room, kitchen, bathroom, hallway, and babies bedroom. The safety float switch was not install installed correctly. The drain pans were all crooked and water was leaking throughout our entire attic without us knowing. With water and heat, then comes mold, and although we had them out countless times expressing concern, they never could admit to their fault therefore, we couldn’t be proactive of any of the leaks that they caused. We have had to have a $16,000 mitigation a licensed HVAC inspector come out and two different air-conditioning companies in order to have enough proof that this was caused by 1 Hour, AC and heating. Every company has since agreed in written statements that this was due to negligence. Had the company taken me serious whenever I called them the first few times we would not have been in this position. We have now been out of our house for three months as we have had to clean this on our own insurance. The company has not helped us in anyway and instead they asked to come out and see the air-conditioning work yet again. We had them come out four times to look at the work and they never believed us yet now they’re claiming they need to come out even more because they still don’t believe us . we have since had to have it fixed by another company which was $4000 worth of repairs so there is nothing for them to be able to see as their work has had to be I would steer extremely far from using 1 Hour, AC and heating as this has been a living nightmare for us. I have never worked with a company that cares so little about their customers and their reputation. I have asked for help with compensation. I asked if we could use their insurance as this is why we use a company that was licensed and insured, and instead we have just been met with extreme disrespect and being brushed off of their shoulder. I pray that nobody else has to go through this and will actually take this review as a precaution because I never imagine that we could be in the situation
• SM

  Sabrina Marconi

  5 days ago
  5.0
  I had a great experience with One Hour Air Conditioning & Heating from beginning to end. What made the experience especially impressive was that this was for a property I have in Texas while I live in Florida, so I had to handle the entire process remotely. Communication was excellent throughout. I was given honest, straightforward information that was easy to understand, even from several states away. When it came time to decide how to move forward, both options were clearly explained to me, including the pros and cons, costs, and warranties. I never felt pressured or pushed toward one option or the more expensive choice. I was simply given the information I needed to make the decision that was right for the property. The entire process moved incredibly quickly, and I always understood what was happening and what the next step would be. The warranties were also explained clearly, which gave me a lot of peace of mind with such a large purchase. Eduardo was wonderful during the installation. He was professional, knowledgeable, and patient, and kept me informed even though I was managing everything remotely. When the new unit didn’t start up properly right away, he took the time to troubleshoot the issue, explain what was happening, and make sure everything was working correctly before leaving. Handling a major AC replacement from Florida for a property in Texas could have been incredibly stressful, but the One Hour team made it surprisingly easy. I felt informed and taken care of rather than sold to. I really appreciate Eduardo and everyone involved and would absolutely recommend them.
• AA

  Andy

  Aug 27, 2026
  1.0
  I received a new AC unit today and the techs left a mess in the drain pan which could clog it, and just generally so in my attic. My walls are dirty, they also did not sweep up and they did not test my condenser drain. They left and as the house started cooling down my sink got clogged from the new line and very quickly started to almost overflow. I luckily have a transfer pump to drain it in my bath tub but without this my bathroom would have been flooded and my bedrooms as well. The communication from this company is all over the place. Some texts, some calls, some emails, it’s not consistent and you aren’t sure who’s going to contact you when. The nighttime csrs are also rude and unpleasant. I had to have a 20 minute call with Alex demanding they come out and unclog or diagnose the drain issue because I can’t sleep since I have to drain it every 2 hours. They even leave a page about condenser drain issues on the top page of the folder they leave behind, but still somehow left me with the issue. I have proof of the mess they left behind, and the call logs, and the random text messages. They also just didn’t come out for one appointment they had me scheduled for but came out for the 2nd one. I was sold a lie about superior service. These guys are not cheap, I expected top tier service but that seems to have gone out the window once the money was paid.
• ZR

  Zulcoralis Rodriguez

  Aug 25, 2026
  1.0
  I had a good experience the first time I used this company, so I decided to call them again. Unfortunately, my second experience was quite the opposite due to horrible customer service. • SUNDAY (8/16): My A/C unit stopped cooling in the afternoon, and I called for assistance. They had no technicians available that day, but scheduled an appointment for the next day from 5-9 PM. • MONDAY: Technician Steffin arrived after 9 PM and spent 3 hours working on my unit. He convinced me to purchase two parts. Exhausted and uncomfortable in the heat, I agreed. He added refrigerant and mentioned a leak but couldn’t locate it due to the darkness. He finished after midnight, and I paid $1,136.40 for the service, with a promise to return the next morning to find the leak. • TUESDAY: Around 1 PM, I called to check on Steffin’s arrival. I was informed he was new and needed to complete some paperwork. They suggested a $2,000 nitrogen pressure test to find the leak, which I needed time to consider. • WEDNESDAY: I called again to decline the nitrogen test as it was too costly. I also inquired about the parts installed since my A/C is only 3 years old. I asked if I could return them for a refund, but was told no, as they were considered used parts—even though they had only been installed two days prior and the A/C still wasn’t functioning. Frustrated with the lack of solutions, I decided to cancel both my memberships. The representative processed that for me but refused to refund the $39.99 service fee. • THURSDAY: I received an email from a representative stating that a supervisor named Carl wanted to send a senior technician for a second opinion at no charge. I accepted, and an appointment was scheduled from 5-9 PM. Senior technician Sean Weaver was prompt, communicative, and experienced, finding the problem within an hour. He emailed me an invoice with notes offering two options: a credit for future repairs or a refund (minus a $99 diagnostic fee) if I chose another company. • FRIDAY: I followed up on Sean’s notes and expressed my desire to proceed with the repair and credit. To my surprise, I received a call from supervisor Carl, around 5pm, who stated Sean had no authority to make those offers and would not honor them. So, no refund or credit was provided. Very disappointing experience. So much time wasted by waiting around. After 8 days without A/C, during dangerously high temperatures of 87 degrees inside with my elderly mother at home, I finally got the necessary repair done on Monday (8/24) with another company. Their technician fixed the issue promptly within an hour.
• KB

  Kaleigh Brown

  Aug 23, 2026
  1.0
  We had our HVAC unit stop working. Called this company to come out take a look. We paid $1250 for a motor that stopped working within the hour, called back and they sent the “field supervisor” Demetri out who then quoted us $28,000+ for a single unit brand new HVAC system. At that point I realized this company fully takes advantage of customers in distress. We had another reliable company come out quoted new internal/external/furnace/ducts all for $8600. I called back and spoke to another “supervisor” Carl to get a refund for the motor part that both the “technician & field supervisor” said the brand has a tendency to fail due to being a bad part. He immediately dismissed me, said would call back. I had to reach out multiple times to follow up. & once finally spoke with Carl dismissed me saying that he would not be refunding me for the part that failed!!!!!!!! I had to pay for a part that didn’t even work from the beginning & Carl didn’t care because they already got their over priced payment for service. DO NOT USE THIS COMPANY. Want a reliable new HVAC for 1/3 the cost feel free to reach out to me. Shame on your customer service, I deserved my refund for a broken part, so now I’ll inform the Houston area of how you treat your customers. Also once we said we weren’t going to use them all of a sudden could do it for $16,000.