GD
Gregory Dargin
Jul 30, 2026
When a company says customer service is its top priority, you hope they mean it. Mr. Sparky absolutely does.
I originally contacted Mr. Sparky to address some lighting issues in my home. Unfortunately, my initial experience wasn’t what I had expected. Instead of leaving it at that, I reached out to share my concerns.
Shortly afterward, I received a call from Kasey, the supervisor. He did something that’s surprisingly rare these days he listened. He didn’t make excuses, shift blame, or try to minimize my concerns. He simply listened and focused on making things right.
Kasey went far above and beyond to resolve the situation, and in doing so, showed me that Mr. Sparky truly values its customers and is committed to delivering a 10/10 experience.
I also want to recognize Jovany for his quick, efficient, and excellent work. The lighting turned out great, and the quality of the installation speaks for itself.
Because of how this situation was handled, Mr. Sparky has earned my trust, and they’ll be my first call for any future electrical needs. Thank you, Kasey, for your outstanding customer service, and thank you, Jovany, for the excellent workmanship. Not only is my kitchen brighter, but so is my confidence in this company.