I’ve had my Generac generator since 2023, and while I’ve had a great experience with the generator itself, my experience with the service side had been disappointing—until I found A1 Plus Electrical and, in particular, their technician David.
David has completely changed my perspective on generator service. From the moment he arrived, he was professional, knowledgeable, thorough, and genuinely committed to getting things right. He quickly identified and addressed the issues I was experiencing and, just as importantly, took the time to educate me about my generator. He explained what he was doing, why it was necessary, and how I could better understand and maintain my Generac moving forward.
That level of service is rare. David didn’t just fix the problem—he made sure I understood my equipment and felt confident that my generator was being properly cared for.
A1 Plus Electrical is fortunate to have someone like David representing their company. His expertise, professionalism, communication, and customer-first attitude are exactly what outstanding service should look like.
If you own a Generac or any generator and need service, I highly recommend A1 Plus Electrical—and especially David. After my previous frustrations with generator service, it’s refreshing to FINALLY have someone I can trust.
Thank you, David, and thank you A1 Plus Electrical, for the outstanding work!
SW
shanice weaver
1 day ago
Joseph was great, very knowledgeable and personable. He throughly explained the process of what he would be doing to clear my pipes before, during and after he successfully cleared my pipes. He also gave me some helpful tips and tricks for preventative care. I also want to add that I had my two little ones running around and one of them really wanted to play with Joseph and he was so nice/kind about it.
I cannot recommend this company highly enough. From start to finish, the service provided was top-tier.
Skylar was exceptionally professional, knowledgeable, and patient throughout the entire process. He took the time to answer all of my questions thoroughly and in detail. He quickly and accurately diagnosed the exact issue with my air conditioning unit, then presented me with realistic, tailored options—ranging from a effective short-term fix to a permanent long-term solution.
Beyond his technical expertise, Skylar’s genuine advice and words of wisdom truly resonated with me. It is rare to find service technicians who combine this level of skill with such authentic integrity. I have complete trust in Skylar and this company, and they will undoubtedly be my first choice for any future HVAC upgrades or services.
Let’s Keep It 100. Literally. 😂
We scheduled a water heater flush.
When the technician arrived, we discovered there had been a miscommunication regarding the pricing. Once that was clarified, we simply decided not to move forward with the service.
No argument. No drama. No hard feelings.
Thank you for coming out, but we’ll pass.
After we declined the service, the technician informed me that our water heater had not been flushed in over 10 years and that it was “definitely going to go out.”
Sir. 😭
A maintenance recommendation? Absolutely.
Tell me it needs to be flushed. Explain what mineral buildup can do. Tell me the risks of not maintaining it. Give me your professional recommendation and allow me to make an informed decision.
But going from “you should have this serviced” to “it’s definitely going to go out” after I declined the service?
Okay.
Noted.
✨ 20 MINUTES LATER… ✨
Please read that in the SpongeBob narrator voice. 😂
I get in the shower.
I turn the water ALL. THE. WAY. UP.
And it’s…
warm 🚩
Now, anybody who knows me knows I use HOT water.
Not “comfortably warm.”
Not “what a pleasant shower temperature.”
HOT.
My bath water normally has to sit for about an HOUR before I can get in it because apparently I prefer my bath prepared somewhere between steaming and an OSHA violation. 😭😂
So when I had the shower turned all the way up and could just casually stand underneath it without negotiating with the Lord first?
Absolutely not. Something has changed.
So I checked the sink.
Warm 🚩🚩
Now we’re investigating.
We go upstairs and check the tankless water heater.
The display says:
100°F.
Y’ALL. 😭
The technician had turned my water heater down to 100 degrees.
Sir…
I declined the FLUSH. I did not decline HOT WATER. 😭😂
We did not ask for the temperature to be adjusted.
We did not authorize a temperature adjustment.
And approximately 20 minutes earlier, we had declined the service altogether.
So now I’m standing upstairs staring at this water heater displaying a crisp 100°F thinking:
Did my water heater get put in timeout because I said no? 😭😂
And this is where my actual issue lies.
I’m not claiming the technician damaged our water heater. I’m not disputing that the unit may need maintenance. And I’m not going to speculate about why he changed the temperature.
I can only tell you exactly what happened:
We declined the service because of a pricing miscommunication. I was then told our water heater was “definitely going to go out.” Approximately 20 minutes later, I discovered that our normally very hot water was suddenly only warm. We checked the unit and found that the temperature had been changed to 100°F without our authorization.
Recommend your services.
Explain the benefits.
Explain the risks.
Give me your professional opinion.
I have absolutely no problem with any of that.
But once a customer says “No thank you, we’re not moving forward,” please leave their equipment — and its settings — the way you found them.
Because I scheduled a water heater flush.
Not a free trial of lukewarm living. 😭😂
Anyway…
Let’s keep it 100.
Apparently, he already did. 😂
I can't say enough good things about the HVAC repair service I received from A1 Plus. From start to finish, the experience was professional, friendly, and stress-free.
Levy, in particular, went above and beyond. His expertise was obvious from the moment he walked in; he diagnosed the issue quickly, explained everything in a way I could understand, and got straight to work. You could tell he genuinely takes pride in what he does. He was courteous, respectful of my home, and clearly dedicated to doing the job right rather than just rushing through it.
It's rare to find that combination of technical skill and genuine customer care, and Levy delivered both. Huge thanks to him and the whole A1 Plus team! I'll absolutely be calling them again for any future HVAC needs, and I'd recommend them to anyone without hesitation.