Broken Oak by Chesmar

Reviews

• CG

  Cesar Gonzalez

  Jan 23, 2026
  5.0
  Chesmar Homes is built a great product and the finish out and upgrade going into their home is top notch. Cesar Gonzalez, Keller Williams Realty
• DD

  Darin Duvall

  Oct 9, 2025
  2.0
  We walked away from our deposit after losing confidence in Chesmar. Persistent issues from May 2025 onward led us to forfeit our deposit and look elsewhere as the home was completed in October. Early visits to the Design Center yielded friendly and enthusiastic, yet inconsistent, and often incorrect information from our New Home Consultant (e.g., incorrect site map details, lack of knowledge on what options were available and what they cost). When we tried to pay the deposit, we discovered that their antiquated invoicing system only allows you to pay up to $10,000 at a time, and you must re-enter ALL of your information each time you pay the next amount. This clunky tool is representative of the tired technology and thoughtless customer experience Chesmar offers their customers. Prior experience with Taylor Morrison was what one would expect: a modern invoicing site that lets you do the whole transaction at once. After sending a detailed letter to the VP of sales about our exasperating experience, a more knowledgeable specialist was assigned and she was very helpful, but issues persisted - largely due to business process issues, outdated technology, and lax construction management. Throughout the design phase, we encountered setbacks. Options like brick on the rear wall were denied us, even though the plan for that model showed an all-brick rear wall. Then they built the same model (Malia) two doors down from ours with all-brick construction on the rear wall! When I mentioned this, our sales consultant said "Plans change". I guess so. About two weeks after they told us no. The brickwork on our home showed gaps, uneven rows, and inconsistent mortar application. (see photos). The upgraded double-size niche in the primary shower that we paid for was forgotten, requiring stud cuts and plumbing reroutes. The end result is two poorly spaced niches instead of a single symmetrical one. (see photo). During the pre-drywall Inspection, electric and water lines were found to be too close together, resulting in jackhammering the slab to move the electric line. We paid $10,000 for glass upper cabinets in the kitchen. At our last walkthrough, I was surprised to see that the number of lights is different on the left and right side of the cabinets. This lack of attention to detail will live in the house forever, to remind the owners how much Chesmar cared about delivering a good customer experience. (see photo). HOA fees of $70/month offer no amenities, unlike nearby Nolina’s $50/month for a community center, fitness center and pool. Opportunities for Chesmar to do better: - Basic stuff like the site map should be on-line and kept up to date. - All consultants should be able to explain how to read the site map in terms of which lots are available, which have homes ready to purchase and which ones are sold - Details of the All About That Base and other promotions should be provided in writing, up-front. - If the available options differ by community, this should be clearly documented and available to both the Home Consultants and the customers from day one. Customers should never be put in the position of choosing options from the list and then finding out later that they are not available (and for no apparent reason). - Don’t be afraid to say “I’ll check on that” as opposed to giving out wrong info. - Customers should be told what options are getting locked down as part of the permitting process AHEAD OF TIME so they have an opportunity to make important and informed decisions. - The construction manager should check framing before mechanicals are installed to ensure it supports the options and upgrades the customer has already paid for. This could avoid cutting studs and re-routing plumbing after drywall is installed. Despite us being tech savvy and having experience dealing with corporate bureaucracy, the process felt especially disorganized and frustrating. Construction flaws, confusion, unmet promises, and poor communication led us to walk away. Based on our experience, we rate Chesmar 2/5 stars.
• LF

  Lindim Fazliu

  Aug 11, 2025
  5.0
  "We absolutely LOVE our Chesmar home! From the start, their team—including Megan—was incredibly helpful and responsive. Megan, seamlessly handled every touch-up and concern with precision and care. She was always just a text away, making us feel supported throughout the process and even after moving in. Her 'get it done' attitude and attention to detail made the entire experience stress-free and far exceed our expectations. We highly recommend Chesmar and especially Megan for her exceptional commitment to homeowner satisfaction!" Thank you megan thank you chesmar home team!
• OS

  Otilia Sullivan

  Dec 5, 2024
  1.0
  Be VERY careful with this company. We wrote an offer in the beginning of Feb 2024. Because the home was not built and we needed to sell our home, we asked to do a sale contingency agreement for the home we needed to sell to purchase the Chesamr home. The sales agent (Noah) assured us that this was not an issue and we wrote up a contract. We noticed the the contingency agreement was for homes that were already built and brought that to Noah's attention. Noah told us that this was the only agreement they had for a sale contingency and assured us that he would renew the agreement every 60 days (when it expired). That was the last we heard about that until home prices dropped and we went back to Chesmar to see if they would reduce the price of the new home. They refused to bring the price any lower. We decided to drop out of the contract and look for another home that was not overvalued. Noah, then told us that our contingency agreements for the sale and loan were no longer valid (since early April) and we would lose our $10,000 deposit. We were shocked. Chesmar did not even have permits to build the home until late April. When I asked Noah about his verbal agreement to extend the sale contingency every 60 days he totally disregarded what he had committed to. He also said that because we had only been pre-approved by his lender and because ALL documentation was not given to his lender in February the loan contingency was also lost. I reminded him that I was waiting for the home to be in a more completed state so that the documentation was valid for the closing on the property, as I had told him in the beginning. He was totally uninterested. We have not been able to move forward on the purchase since our home did not sell and Chesmar is refusing to refund our $10,000. There have been many more bad faith issues that have come up but they are not worth mentioning here. Anyone considering buying a Chesmar home, I highly recommend documenting every conversation do not sign anything that is not clear and specific to the home you are buying. I have purchased many new homes and never seen this level of dishonesty.