Milestone Electric, A/C, & Plumbing

Reviews

• RB

  Richard Beaver

  1 day ago
  5.0
  Great service, Eduardo found the problem with our outlet. It was the reset button in the other bathroom. He was very honest, others probably wouldn't have been so honest.
• BL

  Bryan Leming

  May 13, 2026
  5.0
  John came out to our was very knowledgeable and very professional. He deserves a raise! Make him VP of milestone with 6 figure income 6 week's paid leave. John was awesome!
• MG

  Mike G.

  May 12, 2026
  5.0
  Zual was a pleasant and friendly as with all your technicians that come to the house. Also he was thorough with his assessment of my cooling unit and gave his recommendation of items that needs attention too.
• TW

  Tim Willits

  Apr 30, 2026
  1.0
  I’ve been a Milestone Advantage member for years, and this experience was disappointing enough that I’ve decided to cancel. I recently had an air conditioner coil replaced that was still under warranty, originally installed by Milestone. I was quoted two labor-only prices depending on the type of replacement: $2,363 or $3,385. The final cost was $3,385. The work was completed by one technician in approximately five hours. While I understand companies use flat-rate pricing, this still felt extremely high for the scope and duration of the work. When I confronted the technician about paying $672 a hour for the work, he responded, “It is, but for the experience, for the amount of work that has to be done. I mean, it’s reasonable.” I accepted the price and paid. What pushed this from concern to frustration was the follow-up. When I called to cancel my membership, I was offered a call from a manager. The manager called me and basically told me that I knew the amount I was going to pay, and I could have easily gone with another company. He said I could have technically called another company, and they could have done the work and replaced the coil. The call was so condescending and argumentative that it was beyond frustrating. Instead of making a small gesture, like offering me future credit on a service or even making a price adjustment, he just talked down to me (I did not ask for anything special). No one wants to be lectured when they are upset. The manager also mentioned that this work has a warranty, but I have no paperwork for it -it's kind of difficult to go to another company without warranty paperwork... And since I’m writing this review, I can mention that I had to physically help the tech raise the unit into the attic, and he smashed my fingers against the rim of the attic opening. He also bent the middle support rod on the unit when he tried to lift it by himself. I had to tell him to stop lifting the unit like that. Overall, this experience fell short both in pricing transparency and customer service. I was prepared to quietly move on, but the way this was handled made it worth sharing. There are so many other companies in the area willing to do good work. I’m not using Milestone again.
• CK

  Cindy King

  Apr 22, 2026
  5.0
  First time to use Milestone. It was an excellent experience. From the phone contact to when the technicians left our home. Very professional. They did see more work that needed done besides what I called them to do but I think that is a common practice for service companies. I just asked to do the duct cleaning. They were not pushy about it. Nicholas Perez was lead tech and was so knowledgeable and explained things to my understanding. He was absolutely GREAT and so was the other technician. I will use Milestone again because of the customer service they exhibited.

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