Ferguson Plumbing Supply

Reviews

• PW

  Paul Wolff

  Mar 11, 2021
  2.0
  I was recommended Ferguson Plumbing by an associate at the Home Depot to order a replacement part. They didn't have the part in stock, but they were able to order the replacement for me. The salesperson at the counter told me it would be in within two days since it would immediately be shipped from their distribution in Waco. We didn't receive a call that it was in, but my wife went ahead and went there to pick up the part since its nearby. She was told that it wouldn't be in until Monday. I try to call them with the number on the invoice and it is not the local store, but a call service which never answered the phone after waiting on hold for almost 20 minutes so I give up. Monday I go the store to pick up the part and I was told it wasn't in. They have signs posted around the counter that has that store's phone number. I ask the salesperson behind the counter if this is a direct line to call them and he then lied and said that it was not and to call the number on the invoice because they don't have time to answer phones. On that same visit while I was waiting in line a postal worker came in to pick up something for a delivery. Apparently he wasn't doing something by protocol and the sales person left the counter with a customer waiting and confronted the postal worker at his truck. When he returned inside he was using profanity and regarding him as an "idiot." I never received a call about my part and didn't bother trying to call either number, but instead went to the store to pick it up four days after the last visit. The part was in and luckily it was what I had ordered. The customer service is poor at this location from every visit I've had to get this one part. The salespeople are knowledgeable of plumbing, but there was definitely no customer care. If you're a contractor this may not be a concern, however as a homeowner that was just trying to fix a sink I was not pleased. Next time I'll choose another company.
• KS

  Kenneth Sanders

  Sep 3, 2020
  4.0
  Nice store
• TW

  Tracey Williams

  Jun 11, 2019
  1.0
  I sent list of parts, sketch, catalog numbers and most of the work was done. 12 days later after a reminder phone call I recieved incomplete estimate. No idea when parts would arrive. Morrison Supply of Weatherford gave me a complete estimate and time of parts arriving. I have used Ferguson in Seattle area for years and never recieved such poor service. Smaller plumbing supply may be your choice as is mine? $2500 and my return business was handed to a competitor. Thank You
• CN

  Chuck Nolte

  Aug 16, 2018
  5.0
  Great service
• LR

  Local Reviewer

  Jun 14, 2018
  5.0
  Ferguson plumbing plumbing supply is the ONLY place that had what I needed to fix my water main leak. Also they were the only ones to immediately know the plumbing part I showed them a picture of. Everyone else just pretends, these guys are pros.

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