MasterCraft Roofing & Construction

Reviews

• KS

  Karen Santiago

  Aug 10, 2026
  5.0
  I recommend highly, very efficient and fast.
• CP

  Craig Paramore

  May 8, 2026
  5.0
  They did a High Quality Job for just a small roof repair. I highly recommend them.
• HJ

  Harry Jordan

  Oct 25, 2023
  5.0
  I used Mastercraft for replacement of my roof due to as a result of a hail damage claim thru my insurance carrier. Mastercraft worked diligently with the insurance adjuster and made sure that every aspect of damage was covered outside of the actual roof damage, items that otherwise would likely have not been covered or recognized by the adjuster, new gutters, window screens and a credit for fencing. I highly recommend Mastercraft for any roofing needs that one may have, very professional, communicative and easy to work with.
• AB

  Amber Blackwood

  Oct 7, 2023
  1.0
  Edit: The vehicles in question that had to receive 2 tire replacements from left over nails were not present at the time of service, as we were out of town. We arrived back home on June 29th after our roof replacement from June 23rd. We parked both of our work vehicles & let them sit until July 21st (our next work trip.) The same day, after traveling less than 300 miles, our trailer tire had a blowout. Looking at the tire, we found 1 lodged nail inside. The next day, yes traveling 200 more miles, we had another blowout on our RV & found 2 lodged nails inside. (Not sure the owner of the company understands how that works- it takes time for nails that are lodged inside tires to cause damages. You can drive HUNDREDS of miles before damages can be caused. A simple physics class & google search can tell you that, sir.) Also left out, when we returned back home from that work trip on August 18th, before driving on the property, we used a rolling magnet on our gravel drive & front property (1 acre) to then find 49 other nails that could have caused even more damage. Also would like to point out that the owners response was just like I thought it would be. Condescending, Rude & Lacking Accountability. Oh BTW, I OWN the property in question. You were working with my husband the entire time, but you were also working with me. My name might not have been on the “invoice” but I am definitely “someone he knows.” WHAT A JOKE. I will be contacting the BBB now. Have a nice day sir. BEWARE of this company. We had our roof replaced back in June ‘23. I had already written a review & here is what happened: I left a 3 star review due to multiple (52) nails found throughout our driveway that caused 2 blowouts on a trailer & RV. The woman we were working with was super kind in helping us & let us know we could receive a refund due to the two tire replacements that the company caused from the leftover old roofing nails. (AS any roofing company should offer.) We were not concerned about the $742.75 we had to spend to fix the tires, but more concerned that this could happen to another business/customer & they couldn’t pay for it. We wanted to inform them of the issue & they OFFERED (as they should) for a refund. It’s the PRINCIPAL. Received our invoice in Sept ‘23 & noticed we did not get a refund. Ok, so did we call and complain? NO. Did we pay the invoice? YES. We left it as is. One day after my initial review, the “operations manager” called because he wanted “our side of the story.” He stated he was not going to give us a refund & he didn’t know how to make it better. Noting- my initial review was 3 STARS. Only because of the former employee we were working with, Irina. She made the experience AMAZING. She was the only reason we were being nice. Fast Forward to the next day, the woman called us and explained the manager/owner of the company was WITHHOLDING her pay for this project due to the review. And if I didn’t take the review down, she would not be paid. How can you claim to be a “veteran owned company” and treat people this way? I do not care about a refund anymore.…that was never the issue. That was the solution that was originally provided to us, in order to make it right. You can’t expect to leave 52 nails on someone’s property & not make it right someway. The issue is the PRINCIPAL, the INTEGRITY, and the HONESTY of this business. BEWARE to use this company. AVOID this company. They do not have any appropriate values & principles. Since they wanted to complain to me & my husband about a 3 star review & refuse to pay an employee, how do you feel about your 1 star review?
• LL

  Linda Loftus

  Aug 25, 2022
  5.0
  The service I received from them in 2017 was terrible. Understand it's now under different management. Don't know how they are now. I would not recommend. Revision. Since posting review have received call from Miss Lisa at MasterCraft and was informed it is under new ownership since my roof was done. Had pulled my file to find out what was in it as to work that was needed. She asked several questions and found there were things I should have received from old owner and hadn't. One being the warranty. Miss Lisa was very concerned and let know she would make sure I received not only that but other paperwork that should have been sent to me. Found her to be courteous, and willing to go above and beyond in order to help me. Was impressed with her. If everyone in company now is like her, and has same pride in their work I would definitely recommend them. Thank you Miss Lisa for everything you're doing to correct problems with old owner, it's appreciated more than you know.