One Hour Heating & Air Conditioning

Reviews

• KD

  Kevin Darcy

  Aug 13, 2026
  5.0
  I'm extremely happy with the service! The lead tech, Jacob, was on top of his game and made the process as painless as possible. The installers who replaced the evaporator coil were also fantastic—professional, thorough, and fast.
• AR

  Alanna Rogers

  Aug 7, 2026
  5.0
  If you live in Texas, you know August without A/C isn't just uncomfortable—it's survival mode. Justin Smith with One Hour Heating & Air Conditioning absolutely saved my kids and me from melting in our own home. From the moment he arrived, Justin was professional, friendly, and genuinely cared about getting our air back on as quickly as possible. He took the time to explain everything in a way that made sense, answered all of my questions, and had our system running again before we knew it. It's hard to put a price on the relief of feeling that first blast of cold air after your house has been baking in the Texas heat. Justin turned what could have been a miserable experience into an easy one. If you need HVAC service, ask for Justin—you'll be glad you did. Honest, knowledgeable, efficient, and an all-around great technician. Thank you for saving my family from becoming human beef jerky! Highly recommend! ⭐⭐⭐⭐⭐
• CH

  Cranfill HomeKT

  Aug 7, 2026
  1.0
  Our first experience with this company was excellent, which makes this experience even more disappointing. We called on Monday, and a technician came out Tuesday morning. Fortunately, our HVAC system was working properly but wasn’t getting enough air through the house. The technician recommended an airflow maintenance service, which I paid for that same day. He told us someone else would be performing the service. No one ever called or followed up. After waiting a couple of days, I had to call them myself on Thursday to find out what was going on. They scheduled the service for today at 8:00 AM. The technician arrived late, and then informed us he had to leave to pick up the equipment needed to perform the work because there had been a miscommunication with the office. My wife had errands and appointments scheduled for the day, but she stayed home waiting on the technician. She ultimately had to cancel a couple of her appointments because we kept being told he was “almost there.” Throughout the day, we called the office numerous times and received different stories, different ETAs, and conflicting explanations about where the technician was and what was happening. After wasting over seven hours of our day with no resolution and no confidence that the work would actually be completed, we canceled the service. I immediately requested a refund, and the office said they would have the general manager process the refund. Hopefully they at least follow through with that. I understand that delays happen, but poor communication, showing up unprepared, and wasting an entire day with conflicting information is unacceptable. It’s unfortunate because our first experience was great, but this experience was, without question, the worst customer service I’ve ever dealt with. Based on this experience, I can’t recommend this company.
• JL

  Jonathan Lewis

  Jul 23, 2026
  5.0
  Cobi came out after hours on the hottest day of the year, when our AC gave out mid-dinner party, and was an absolute lifesaver. Calm under pressure, deeply knowledgeable, and generous with his time. He explained each step clearly, walked me through preventative care, and even cleaned the drain line at no extra charge. Just as impressive, he was a genuine pleasure to talk with, easy, thoughtful, and grounding, the kind of presence that makes a stressful moment feel manageable. You don't often meet someone who elevates a service call into an experience you actually appreciate. Five stars, no hesitation.
• MM

  Monica

  Jul 22, 2026
  5.0
  10 stars for DeVonte!! Friendly, polite, hard working, honest, and deserves a raise! My AC unit wasn’t working so I got another company to come out and diagnose the issue They wanted to charge me an absurd amount. I told them to kick rocks and found One hour heating and air conditioning and couldn’t be happier. DeVonte explained everything to me and was honest about the condition my AC unit is in and did not try to sell me services I did not need. He also explained what I can do to prevent these issues in the future. I paid half the amount their competitor quoted for the same service, and on top of that, One hour heating and air conditioning will come out in 6 months and perform maintenance on my unit. I will be using them in the future.