Radiant Plumbing, Air Conditioning, & Electrical

Reviews

• TM

  Taylor Mansfield

  1 day ago
  1.0
  I hired Radiant for an emergency HVAC replacement at my occupied rental property and agreed to pay nearly $14K. Before approving the work, I specifically asked in writing whether the existing zoning dampers would be tested—not merely the zone control board replaced. Radiant’s technician confirmed in writing that they would test the system after installation to ensure the dampers worked and that the house heated and cooled properly. The new system was installed on August 19, but the house still has not cooled properly. On August 25, Radiant documented that the zoning equipment was not functioning correctly. As of September 1, my tenants report that the house will not cool below 84 degrees. Radiant has now quoted another $1,200 to replace one damper. I understand that replacing dampers was not included in the package I purchases, however, my concern is that Radiant did not disclose a damper problem before, during, or immediately after installation—and represented that the dampers and cooling had been tested and were working properly. Customer Relations responded by repeating what the package I purchased excluded, but did not explain how the dampers supposedly passed testing or provide a plan to restore adequate cooling. After committing nearly $14,000, (and weeks over overheating) my tenants still do not have a properly cooled home. I am asking Radiant to take ownership of the situation, promptly diagnose the complete system, and provide a clear remediation plan. I will update this review if they resolve the problem quickly and fairly.
• MR

  Mohan Rokkam

  1 day ago
  2.0
  Called radiant as my water heater wasn't working. It's an older water heater and the pilot light was off and not staying lit. The guy takes 1 look, doesn't even see the pilot light and said he can do nothing. It needs to be replaced. Gives me numbers that are literally 10x of what the parts would cost (rebuild of the gas control would cost 3-4k for example) Immediately goes into quote building. Spends an hour in his van building a quote. Quote is 28k (and it supposedly is on the lower end and will go up). It is not official. He will bring a supervisor out the next day if I commit to moving forward. The quote included gems like: 990$ to cap the existing vent. 3000$ to add new vents through 2 walls (but the new proposed heater would be tankless and installed on an outer wall... So not sure why new vents). Yeah. I cannot speak to the service .. but he came off as unhelpful and way overpriced. Charged me 59$ for not even attempting to fix but giving me an overpriced quote. Gave them the 2 stars as they were available and showed up very quickly.
• JR

  Jesse Ray

  2 days ago
  1.0
  I absolutely do not know how this company has as high of a score as it does on here. On Tuesday of last week, our AC unit was not coming on at all and, with the summer heat, we wanted it done. Seeing the reviews on here, we made the choice to go with Radiant to get the thing fixed When they first came out, we were quoted $12k by the tech that first looked at the unit "for their lowest tier of AC", and then were quoted 25k to replace everything! Eventually we spoke with the sales rep Raymond about our options, given that we're a not very well off family. This lead to the 11k price we got: not amazing, but workable, especially given how old the other unit was. After the techs installed the AC, a new issue popped up: the ac was blowing hot air from the heater when plugged in, and their response was to just have us call them in the winter to fix it. The cherry on all of this was that were we getting a visit from QC to check out the wiring to get everything straightened out, but they never showed, and only told us they were running behind when we called them 30 minutes after the appointment. I'm more than willing to update my score, given that out AC works well, and most of the people we talked to have been understanding, but that's all dependant on the company coming out to fix the issue.
• RW

  ross wilson

  Aug 22, 2026
  1.0
  I would not recommend Radiant to anyone, complete lack of customer service. I'll share my bad experience. Woke up at 2am and it was 80° in the house. I was jumped online, using a link for 24/7 service that led to Radiant website. I scheduled an appointment for that day and was given the very broad service window of 8-3pm. I checked in a couple of times on when technician would arrive and was told it would be around 2pm. I checked in at 130pm to see if there was an update and got not response. I reached out again at 250pm to ask what time, and if I should be worried about them not showing up? I received a text at 315pm letting me know no one could come today and they rescheduled my appt for Sunday (no service window provide). I called and spoke with someone. Asked to speak with a manger about my experience, Ernest Rodriguez, and was told they couldn't connect me, but that he would call me immediately. He did not. I called back an hour later and asked if I could speak with him, was put on hold, then told by the agent that she had just spoken with him and he would call immediately. He has not called. So instead of being told early in the day that they were busy and may not be able to get to me, I had to wait for them the entire day, then had my appt canceled so late that I couldn't find another company to come. They offered $50 credit for the inconvenience, but I'm going to spend $300 dollars tonight on hotels alone. Unreliable, no customer service, and unwilling to be accountable for their performance, or lack there of. Call anyone one else.
• MZ

  M Z

  Aug 21, 2026
  1.0
  I had a potentially life-threatening experience with this company due to the technicians' oversight. But so far, nobody has ever contacted me to discuss this serious issue, despite their promise to do so. I had two technicians from Radiant come to inspect my water heater on Monday, August 17. After replacing a valve on top of the water heater—which cost more than $800—they informed me that the water heater itself might be leaking and that replacing it would cost approximately $3,500. I decided to proceed. However, when it was time to sign the contract, I discovered that the actual cost was more than $4,200. I had little choice but to proceed with the replacement. The technicians spent approximately six hours completing the installation and then left. Shortly afterward, I began noticing a strong and unusual smell coming from the room where the water heater was installed. At first, I thought the issue might be related to my HVAC system, so I ordered a new AC filter the following day. However, the smell became progressively stronger and more noticeable throughout the house, to the point that I began feeling uncomfortable whenever I entered my home. I turned on my Dyson air purifier on Tuesday night, but it did not help. I also noticed that my cat seemed unusually sleepy during the daytime. By Wednesday evening, I became seriously concerned and decided to call my gas company to investigate. A gas company professional arrived for an emergency inspection with gas detectors. As soon as he entered my house, he also noticed the smell and informed me that there appeared to be a potential gas leak. After carefully inspecting the installation, he found that the connection between the gas line and the newly installed water heater had been left loose by the technicians who performed the installation on Monday. According to the gas company professional, gas had been continuously leaking from that connection. He spent nearly half an hour working inside and outside my house to correct the problem. After the issue was fixed, I immediately contacted Radiant to discuss this extremely serious safety problem. I was told that a manager would call me the following day. On Thursday, August 20, I waited the entire day and received no call. I contacted Radiant again that evening and was again promised that a manager would call me the next day. Now another day has past, nobody from Radiant has contacted me to discuss the gas leak or address what happened. I will never do business with Radiant again, and I strongly recommend that others consider my experience carefully before hiring this company. This was a serious safety issue, and so far, I have received no meaningful response or outreach from the company after reporting it. I am currently considering what further actions may be necessary if this issue continues to go unaddressed.

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