McCullough Heating & Air Conditioning

Reviews

• GR

  Gita Raj

  5 days ago
  5.0
  Very good experience with McCullough Team and their technician Ryan Lake. I had signed up with them for their Premier Comfort plan last month and AC was turning off randomly. Their tech came in at very short notice and cleared the drain system and AC started working. Just when it got hotter, the blower decided to fail so I contacted them. Tech came on a weekend, diagnosed the issue and put in a request for parts right away. I was dealing with am emergency situation at home and could not approve right away. Home warranty covered this expense but I did not have time to coordinate things. Once I got approval, they came and fixed it right away. I appreciate their promptness and response emails from their customer service manager when she heard about my predicament. The only tough part is getting a hold of someone to talk to. 'Jane' , the voice assistant is very smart and responsive but takes a few tries to tell her that a human being is required. All in all a great experience - I would highly recommend this company for taking care of heating and cooling equipment.
• JW

  John Whitfield

  5 days ago
  5.0
  Ivan and Ricardo arrived on time and ready to complete the job. They were obviously knowledgeable, and quite professional. They did not make a mess and cleaned up behind themselves. Therefore they accomplished the second most important job that day, they passed the "wife test". She was thrilled at the way they went about their work, and the way they cleaned up. In the future McCullough will always be our first phone call.
• PL

  Patrick Linton

  6 days ago
  5.0
  Great experience working with McCullough. Able to easily schedule and appointment online and add notes and get updates through their automated call service, which was surprisingly easy to use and always available. Our Tech, Craig, was helpful and guided us through the decision making process on the repair without feeling pressured or feeling like we were being up sold.
• KA

  Kendell Applewhite

  May 13, 2026
  5.0
  We had an outstanding experience with our HVAC technician Miko. ,He was extremely thorough and took the time to make sure the airflow throughout our home was being distributed as evenly and efficiently as possible. What really stood out was how he advocated to the owner about the importance of fixing an issue that had previously been overlooked. His professionalism, attention to detail, and genuine care for doing the job right truly set him apart. It’s rare to find someone who combines exceptional technical knowledge with such strong customer service and personal integrity. We really appreciated his honesty, communication, and dedication to making sure everything was handled properly. Highly recommend Miko!
• PP

  Philbert

  Apr 22, 2026
  5.0
  The A/C coil blew out on my 15-year-old A/C. After much gnashing of teeth, I decided to just go ahead and get a whole new HVAC system installed. I got bids from 4 different companies, each one gave me good/better/best bids. So I had 12 bids to chose from. I chose McCullough's "better" bid because of several reasons: a very strong recommendation from a neighbor, as well as price and warranty. But also because my salesman/site crew manager Evan was super knowledgeable and extremely easy to work with. In fact, Evan very patiently answered every question I had with very thoughtful and thorough answers. Again, McCullough's prices were very good, and the warranty on the Carrier system I chose was excellent. Unfortunately the installation had, well, a major hiccup -- McCullough accidentally installed the wrong system. Yes, that's obviously a huge red flag to anyone reading this review. But let me tell you this -- McCullough totally owned up to their mistake, and they bent over backwards to absolutely ensure that I would be a happy customer. Of course they swapped out the wrong system and installed the correct one. All along the way, *everyone* from McCullough was super-apologetic and as professional as anyone I've ever had over to work on my house. So yes, in the end, I'm a happy camper. The new 2-stage Carrier system works great (both A/C and furnace), and I feel like I'm all set for the next 15-20 years of Austin weather. Big shout outs to the following: Evan my sales guy and crew manager, both Ian and Ivan who led the install(s) on the two systems, QC manager Jimmy, and QC newcomer Clayton. Also the guys on the crews, especially the 2 who had to come back to do some additional duct work (sorry, I don't remember their names). Is it weird that I gave these guys 5 stars? Yeah, probably. But I learned a long time ago that mistakes like this can and do happen. We're all only human, and we all make mistakes. I just happened to be the unlucky customer this time. But as long as companies like McCullough own up to their mistakes, I'm happy to recommend them. Plus, I get to tell everyone the story about the time I had two new HVAC systems installed in my home over the course of 7 days lol. Thanks for reading.

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