The Austin Material Recovery Facility (MRF) is Balcones Recycling's flagship location, serving the community since 2012. This facility processes up to 25 tons of recyclables per hour, recovering 11,000 to 15,000 tons monthly from commercial and residential sources. The Austin MRF, staffed by 120 employees, handles most of the city's single-family household recycling and 75% of Class A office buildings. It has also earned Gold Certification from the Glass Recycling Coalition.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.