EM
Eric Morrical
2 days ago
I recently had Davis AC out to service our primary AC system, specifically for a vent line cleaning, and I cannot recommend them enough! From start to finish, the entire experience was absolute perfection.
Communication was seamless from the moment I booked. Their office staff was polite, responsive, and kept me updated every step of the way.
On the day of service, the lead technician, David, and his crew arrived right on time, fully prepared, and treated our home with the utmost respect. David is a true professional—he took the time to explain the entire vent line cleaning process, answered all of my questions thoroughly, and made sure we understood the current health of our system without any high-pressure sales tactics. The quality of their work was meticulous, and they left the work area completely spotless before heading out.
To top it all off, their pricing was completely transparent, fair, and very competitive for the high level of expertise and care we received. It is rare to find a company that delivers this combination of exceptional technical skill, honesty, and stellar customer service.
If you need any HVAC work done, look no further than Davis AC. Ask for David and his crew—you won't be disappointed!
Horrible Experience dealing with this company. Called them out because the house we moved into had them on our AC system. Office communication was off , tech charged me upfront 1500$ when it should have only been a down payment !! Then office didnt communicate the delay so I missed a day of work for nothing !! Then I was promised a discount for the miscommunication - that I never received!! Now months later they send me a past due invoice for what they charged me upfront !! Ridiculous company, horrible office staff - girls in office must not know what their doing. I would warn anyone thinking of calling them.
AK
Alexandra Kissel
4 days ago
The timely manner of the situation was much appreciated. However what I do not appreciate is being charged $300 for a piece of equipment that cost less than $20 at Walmart. There is absolutely no reason you should charge people that much money when they have already been charged extra amount for a call out fee REGARDLESS of the outcome. Companies like this make me sick and really taint my trust that there is any good left in humanity.
Overall, my experience with Davis A/C was decent, but I do think they could improve their communication throughout the process.
Initially, I had them come out to inspect my HVAC system. Matthew was the technician who came out, and he did a great job communicating with me. He inspected the system, explained that I would need a new coil, and went over the different options available. I ultimately decided to have them install a Carrier 3 Ton Performance 18 Line 26TPA8 Two-Stage Condenser with Evaporator Coil and 58TP0 Gas Furnace.
Unfortunately, after that initial appointment, the communication became much less consistent. I received a call from James on Wednesday(08.12.26) to schedule the installation for the following Monday(08.17.26). The date was confirmed during that one call, but I didn’t receive any additional reminders or updates by text, phone, or email. A simple reminder before the installation would have been helpful.
When Monday arrived, the installation crew showed up promptly and did a good job removing the old HVAC system and installing the new one. They were efficient, and they also cleaned up after themselves, which I appreciated.
My biggest issue was the lack of explanation after the installation. The crew took the old air filters but didn’t explain why they were taking them, where the new filters were, what size filters I needed, or how often they should be replaced. Since I had just received a completely new system, I would have appreciated a quick walkthrough explaining how everything works and what maintenance I should expect.
Overall, the installation itself went smoothly, and the crew did a good job. However, Davis A/C could really improve their communication and customer education before, during, and after the installation. A little more communication would have made the overall experience much better.
Carlos did an outstanding job for us. During a previous service visit, he took the time to really listen to our concerns and recommended installing whole-house air purifiers on both HVAC systems, along with a UV light for one of them. After doing my own research, I decided to move forward with his recommendations, and I'm glad I did.
Carlos also addressed an issue we'd been dealing with for a long time—a room that was consistently warmer than the rest of the house. He went above and beyond to diagnose and improve the problem, making more effort than anyone who had worked on it before.
Thank you, Carlos, for taking the time to listen, explain our options, and address our concerns. Your professionalism and dedication are truly appreciated.