S.W.A.T. PLUMBING

Reviews

• JJ

  Jason

  4 days ago
  1.0
  Together, we need to request a local news team to investigate this company and American Home Shield. They will waste weeks of your time using weaponized incompotence. Meanwhile, they get paid every visit. I'm on the AHS policy so I'm dealing with their incompotence. One lady was rude and disrespectful to my partner - even laughing at her and cutting her off. Take pictures of the needed parts. Overnight parts when needed instead of dragging simple issues out a month! Be a competent owner, train competent staff and avoid all of this nonsense nonsense. AMERICAN HOMESHIELD HAS THEMSELVES STATED that this a scam they see often with contractors. SWAT now included. This company is part of a racket relationship with home warranty companies. We have a history of repeated visits with other plumbing companies, and there are recorded conversations from the home warranty company acknowledging this scam perpetrated by companies like this one. They come to the house unprepared to perform simple requests , on purpose, so they need to come back three, four, and five times (each time getting paid by the warranty company) to not complete the job. We've gone 6 MONTHS without a functioning toilet. These people are 3rd plumbing company for the same issue. AHS told us SWAT would get things right. They were wrong. All completely incompotent. One month and four visits with this company alone. They keep "ordering the wrong part". Yet, according to AHS, they get paid for coming out EACH TIME. This fraud needs to be investigated. My next step will be FOX NEWS INVESTIGATES. I'll reach out to multiple local news investigative units. This is fraud.
• OO

  Olga

  6 days ago
  1.0
  I don't even know where to begin... The first photo is what our bathroom looks like after 3 months of pretty straightforward job of water damage mitigation and rebuild that was supposed to be "completed in 3 weeks, but more likely just 2", according to SWAT. The 2-6 photos are what SWAT was trying to call acceptable and up to standards and code installation of tub surround. I can fit my whole hand into the holes that SWAT was going to fill with caulking and call it a day. With that, we are now being charged 50% of the quote for the complete install that we are going to have to rip out and take to the dumpster, 100% of post construction final cleaning quote, 100% of haul off repair debris, 100% of content manipulation that is besides demolition and haul away fees, and some other charges. The damages to the property that SWAT caused in the process (we have to replace several items they broke or lost during demo and about 60 sq ft of grass that died after the construction debris have been left sitting on the lawn for 10 days in the hottest part of August) are not even being considered in all of this. Those are coming out straight out of our pockets. The other photos are also SWAT's work of 3 months: cracked grout in the newly installed tile graciously discounted by $25 by SWAT, leaking newly installed sink water line, luckily free, unfinished floorboards etc. If you can choose someone else, do so. It cannot be any worse. For 3 months we have dealt with unprofessionalism, bad communication and zero accountability. If I were to count, there were max 9 full days of actual labor done in these 3 months. The technicians came unprepared or without tools and had to reschedule yet another week out. Multiple times. The contractors also often times showed up close to lunchtime after being scheduled for a full day, or, my favorite, completely cancelled without notice, we had to call to find out. By the way, we are also now ghosted by SWAT, all our text messages and emails go unanswered, and phone calls are being forwarded to voice mail. Google, Yelp and BBB are going to be now our only means of communication. Anyways, I can keep going, but do yourself a favor, chose someone else to work with.
• RW

  Ronnie Wallace

  Oct 28, 2026
  5.0
  I had my garbage disposal changed, and they came out on time and the plumber (Darren) was very friendly and knowledgeable. He was in a out faster than I expected. Great job I will really use them again
• SH

  Sarah Hampton

  Oct 27, 2026
  5.0
  Randy was absolutely fantastic! 5 stars all the way! He was easy to communicate with, professional, and took care of everything we needed. We couldn’t be happier with the service and wouldn’t hesitate to call them again. Highly recommend!
• GG

  G

  Oct 16, 2026
  1.0
  They have taken 3 months to fix my faucet they basically threw up their hands in the air the 2nd time they came out they said they were on their way then they told us they had to stop and have lunch so they didn’t get here till 330 or four in the afternoon and said “oh well we ordered the wrong part.”“No hey we’re sorry. We’ll make you a top priority & get this fixed asap.” If you are going to name your company S.W.A.T I’d hope you were efficient and quick at solving problems. I definitely wouldn’t want to be a hostage in a bank with this kind of SWAT team. it would take them three days just to get to the bank. So two weeks later I’m waiting for them to come by. I decided to call them and see when they will be here. most places would give you a window all their text messages say is they’ll be here that day so the receptionist said “Oh well your tech has three services before you.(so again NOT a priority) They’ll call you sometime this afternoon and let you know when they’re on their way but if you wanna get a better idea, you can call us back in an hour and we will let you know it’ll be sometime this afternoon which is hilarious because it was 1 o’clock then so obviously it’ll be sometime in the afternoon. When he finally gets out to our home it’s 3:30 and the part isn’t even correct so this time he decides to go to Home Depot down the street and comes back finally he has the right part so that means he could’ve gone to Home Depot last time they came out with the wrong part but because customers aren’t a priority with this company, we were just left to deal with it for weeks. If you want a company who could care less about your time and offering good customer service look no further than these time suckers.

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