At AEP Texas, service is more than the safe, reliable delivery of electricity at a reasonable price. We use our "Boundless Energy" to create a connection throughout our 97,000 square mile service territory in south and west Texas.
Our connection extends beyond our power lines, substations and other equipment used to deliver power to over a million homes and businesses. For nearly a century, AEP Texas has played a very prominent role in the cities, communities, and areas we serve. Our employees take pride in the fact that we not only work and live in these areas, but we also have a strong connection with local organizations and other key community groups. We are proud Texans who care deeply about the communities in which we live.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.