Mid State Door & Window Co

Reviews

• JL

  Jack Lang

  Aug 10, 2026
  5.0
  Great job!
• LP

  LaKeshia Patton-Rankins

  Jul 29, 2026
  1.0
  NEGATIVE 5 STARS 🤬🤬🤬 I rarely leave negative reviews, but after months of frustration, I feel others should know about my experience with Mid State Doors. We purchased two very expensive doors from them: a front storm door with sliding glass panels that open to a screen for fresh air, and a wrought iron security door. I was disappointed to discover that the security door requires a key to lock and unlock from both the inside and outside. While my husband may have ordered it that way, he is disabled and did not fully understand the safety implications. I tried explaining that this setup creates a serious concern for our family in the event of an emergency. Although I eventually accepted that situation, what happened next was even more disappointing. A part on our front screen door broke while it was still under warranty. What should have been a simple warranty repair turned into months of phone calls, office visits, and broken promises. Every time I called, I was told to speak with Bill. Later, I learned Bill only works on Fridays, yet I was repeatedly told he was "out of the office" or "at the bank." I never received clear communication or a sense that resolving my issue was a priority. I have over 20 years of customer service experience, and I know how important it is to keep your word. When customers spend their hard-earned money on premium products, they deserve prompt, respectful service after the sale. Instead, I felt like my warranty repair wasn't important because larger commercial accounts took priority. I explained that both of my children were coming home from the military and that our air conditioning had stopped working. I simply wanted the screen door repaired so we could let fresh air into our home. Despite explaining our circumstances several times, nothing seemed to move the process forward. As a business owner myself, I believe customer service doesn't end when the sale is complete. It's about treating people with respect, honoring your commitments, and standing behind the products you sell. Unfortunately, that was not my experience with Mid State Doors. The doors themselves may be quality products, but based on my experience, the after-sale customer service and warranty support have been extremely disappointing.
• LO

  Linda Ohringer

  Jul 21, 2026
  1.0
  I ordered a custom vinyl window replacement and install for above the kitchen sink for $2000.00. Exact measurements were taken and then they added an inch all around the window. So when the window was installed it was too small for the opening. Installers said it should have been .5 in., not an inch. The only option with that size gap was to proceed with adding aluminum around the frame with a hideous chalk line. Exactly what I was told would not happen. My yard was laden with small nails with green heads, which my puppies retrieved and brought to me. That would have been an exceptional veterinary bill. Lastly, I pull out of my driveway over a large piece of window glass. See photo. And I’m still waiting for the two missing plugs for inside of the window. I called to speak to the owner 3x and have not received a return call. I have also reached out to the manufacturer.
• BL

  Bryan Livingston

  Jul 7, 2026
  2.0
  Not a great experience. Took 8 months to finish a single window. Multiple issues with incorrect measurements. First window was too small, second window didn’t fit, third one fit but they forgot to place the order with the manufacturer for 2 months. The only reason for 2 stars is because the install teams were always very pleasant.
• SB

  Stacie B

  Jun 29, 2026
  5.0
  Mid State Door & Window has been SO WONDERFUL!!! They are fast, professional, and responsive. I only had three windows for them to work on (which is a small job) but they made me feel like a big priority! ❤️ they took excellent care of me and were so kind. I would highly recommend them to anyone! Thank you all so much! ❤️

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