Precision Air, Inc.

Reviews

• BH

  Brittany Haskell

  Aug 15, 2026
  1.0
  I have never left a poor review for a company, but I feel like others need to know our experience to avoid the same problems with Precision Air. We had a Geothermal system installed in 2022 (four years ago). This system was very expensive ($56,000) with the understanding that these are reliable systems that can last for a very long time. We were led to believe that Precision was knowledgeable on these systems and could service for us. The system is also under warranty with Precision Air. The system had minor issues about every six months that the company was able to repair (which was not a big deal). However, we started having significant issues in March 2026. As of August 2026, I estimate we have had a Precision Air technician come out 8 times (not counting the probably 10 time they completely ghosted us with no communication). Nothing was ever fixed and the system would maybe work consistently for a week and then stop working. They would tell us that they would reach out with information on scheduling and repairs, but nobody would ever get back to us. I estimate my husband and I have probably called them over 100 times. We went for a period of time of over a month without heat/air, which required me to find somewhere for us (I have two small children) and our pets to go (our house was too hot). At this time, we have had a non-functional system for the past two weeks (See the picture: It is currently 90 degrees in our house). We have, again, been told they are "ordering a part", but zero communication on what the problem actually is, what "part" was ordered, when it will come in, or when they can fix the system. At this point, I am convinced they do not actually know how to service geothermal systems, which should have been clearly stated to us prior to purchasing. Regardless of the situation, the communication has been the worse I have ever encountered with a company.
• CJ

  Carla A. Jarrett

  Aug 13, 2026
  5.0
  Matthew Ford show up ready to tackle the task at hand. And as he cleaned the unit, it was instantly noticeable inside the house. He's very knowledgeable, kind and considerate! Greatly appreciated his presence!
• WA

  which al

  Aug 4, 2026
  1.0
  Precision Air installed an HVAC for me. Things were going well until I started smelling smoke coming from the vents in my bathroom. I immediately shut the a/c off and called Precision Air. They said they wouldn't be able to get out to me that day so I reached out to Busy Bee, luckily they were able to come check things out. Busy Bee found that the team who installed the HVAC left the instruction manual up against the control board, because of the staples on the manual, an arc of electricity started burning the paper manual within the unit. The smoke I was smelling was the instruction manual catching fire. The Busy Bee tech showed me my partially burnt instruction manual. I called Precision Air to tell them about what had happened and they said their GM would speak to me. He said since taking over as GM he had seen a handful of people have the instruction manuals left in the unit which can cause issues. He said he wanted to make things right. I told him if he could just cover the $99 service charge I spent on Busy Bee, I would appreciate it , and if something happened to the control board in the near future if they could replace it. He said that was reasonable he would get it all taken care of. I messaged him 2 weeks later as I never received a check for the $99. He had forgotten all about it and said he would get on it. I messaged him a week after that, same response. I messaged him him a few days after that, no response this time. I waited another 5 days and sent another text, no answer. At this point I've accepted that the GM of Precision Air is ghosting me over $99. I don't think that's as scummy as him talking a big game over the phone and asking me to still consider his business in the future after our conversation about "making things right." Anyways if this company is this poor at the very type, I wouldn't go near them. There are so many other options in the area. I think if I have more time in the future, it's something I can see myself bouncing off a lawyer on principle. To the GM, you know who this is. Be a man of your word. How does it take almost 2 months to send a check for $99. I've been nothing but polite and patient. More than happy to attach screenshots of our text exchanges on here if that helps Also wanted to know that their answering service uses an AI with fake background noise. Despite leaving a message with the AI and being assured that I would receive a call back, I seem to never get one. If you want to get through to an actual human, I am not really sure how to. It is frustrating.
• AS

  Arthur Solomon

  Jul 24, 2026
  1.0
  Been using them for years and they've been great, so much so that we have our home and our parents home on their paid maintenance plan. However, their new automated system makes getting a hold of a human impossible. I have tried to call them 25+ times this week and have NEVER gotten a human, even during an emergency. Only 1 call back. Now my AC has been out for a week, and I'm no closer to getting that resolved after 7 days. Additional context below. My HVAC has been out for a week. I called the 24/7 line day 1 and got the AI agent. The agent noted they'd route me to their oncall folks. No call back over the weekend, but I got a call back Monday from a human who scheduled a tech to come in. For reasons which I don't mind on their end, we had to push back the tech coming in twice. Normally not a big deal. That's it. Paid $300+ for them to determine the issue, and the tech I worked with was great. But I can't get a hold of anyone to determine when or if the work will be done. The agent again noted I'd get a call back, nothing. The service manager didn't answer and has a voicemail that isn't setup + doesn't respond to texts, and I have no way of getting ahold of anyone who works there. I'll have to hire another company now and pay to do the same diagnostic work just so i can get this thing fixed. Very very very frustrating.
• WL

  Whitney Lee

  Jul 23, 2026
  1.0
  I called Precision air and scheduled service through an AI Bot that answers the phone. I never received a confirmation text or email, but the technician did show up at the scheduled date and time. He was friendly and gave me a quote, but did not have the materials to compete the job. He said he’d have to come back and someone would be in touch to schedule, even though I told the AI bot what the problem was and figured the technician would have supplies. I received an email with the quote and clicked to accept it. No one ever followed up. After a few days, I emailed with no response. Then, I called and talked to the AI bot, who said someone would call me to schedule. It’s been two weeks, and no one has called. I called another company and a friendly human answered the phone and got me schedule for service. Technician showed up with supplies and completed the job in about 30 minutes and for $160 less than Precision’s quote. I would not recommend.

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