Question 1

What are your store hours?

Accepted Answer

Our business hours are Monday through Friday, from 7:30 am to 5:00 pm.

Question 2

How much experience do you have?

Accepted Answer

Our company has been in operation since 1992, and our staff collectively possesses over 100 years of industry experience.

Question 3

Do you sell auto glass?

Accepted Answer

We do not offer auto glass. Our focus is exclusively on flat glass and related products, allowing us to maintain specialized expertise in this area.

Question 4

What is your return policy?

Accepted Answer

Custom-made glass items, which constitute the majority of our products, are not eligible for refunds or store credit. In certain cases, we may be able to resize larger items for a cutting fee, subject to managerial discretion.

Question 5

Do you require a deposit?

Accepted Answer

For most orders, we require a 50% deposit at the time of placement.

Question 6

What types of payment options do you offer?

Accepted Answer

We accept cash, checks, and all major credit cards in our store. For installations or deliveries, payment by check is preferred, though other methods are accepted. We also offer charge accounts to frequent customers with good credit history.

Question 7

What is your service area?

Accepted Answer

Our primary service area includes Lawrence county, Tennessee and its surrounding counties. Exceptions may be considered on a case-by-case basis.

Question 8

When can I expect my glass?

Accepted Answer

Lead times vary depending on the product. Flat plate glass and mirrors may be ready in 2 hours to 3 days, while tempered glass, shower doors, and insulated glass typically take 2 weeks. Tempered insulated glass requires 2.5 to 3 weeks, and beveled mirrors can take 4-6 weeks. For precise lead times on specific products, please consult with our representatives.

Lawrenceburg Glass

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