The Plumbing Authority

Reviews

• SR

  Sarah Risdahl

  4 days ago
  5.0
  Both the man who diagnosed the problem and the master plumber who fixed it were extremely thorough and professional. I have no way to compare the cost with that of another company, but I know that prompt, excellent plumbing service is not cheap. We paid for professional, reliable service, which is what we got. We would certainly recommend them.
• SP

  Steven Prince

  6 days ago
  5.0
  It was a wonderful experience using the Plumbing Authority! After finding that we had several leaks in our dated sewer system, we decided to go ahead and replace all of the water and sewer lines to update our home and prevent future problems and expenses. Mikhail who came to give us our estimate was wonderful! Compared to several other estimates I'd gotten, Mikhail was able to find a different, much more cost effective way to get the job done. He also came up with ways to do the work with much less disruption to our current walls and floors which would save us even more money. Josh who was the lead plumber in doing the job was awesome too. He was such a hard worker and actually seemed happy to attack any challenge that came up with confident experience and problem solving abilities. Ryan was also great in overseeing details and making sure we were completely satisfied. A great team and experience all the way around! Thank you!
• SB

  Superman Beast

  6 days ago
  5.0
  I had a clogged drain. I called The Plumbing Authority and they sent a guy right out, same day. His name was Chase. He was prompt and on time. He was very courteous, kind, professional and knowledgeable. He communicated to me what exactly the problem was and then explained the path forward to getting my problem resolved. I would highly recommend Chase over and over again. Because of him I am certain to be using The Plumbing Authority for any and all future plumbing needs. I highly recommend them! Signed Homeowner
• KW

  Keith W

  May 7, 2026
  5.0
  My terrific experience with The Plumbing Authority began when Jake Newman came out to evaluate my 13-year-old Rinnai tankless water heater that had started having issues. I had already received a $700 repair estimate from another local plumbing company, along with an extremely high replacement quote, so I decided to get a couple more opinions. I specifically requested a quote for a Rinnai RE199in due to the similarities and lower labor costs for installation. Jake thoroughly evaluated my situation and was upfront, honest, and professional from the very beginning. I was equally transparent about what I was looking for, and Jake took the time to provide three different options while carefully explaining the pros and cons of each. I can confidently say Jake is not only an outstanding representative for The Plumbing Authority, but also an extremely knowledgeable and experienced plumber. After his excellent presentation and explanation, I ultimately chose a Navien 240A2 with a descaling unit and also signed up for their maintenance program because I knew this was a company I wanted to continue doing business with. Installation day is where Steve O entered the picture — and he was just as impressive. Like Jake, Steve was professional, prompt, personable, and highly knowledgeable. His workmanship was meticulous, and he clearly takes pride in doing things the right way. He walked me through the entire system, made sure everything met his standards as a true professional, and ensured I was completely satisfied before leaving. He even registered the unit for me. In closing, both Jake and Steve are OUTSTANDING plumbers and fantastic representatives of this wonderful family-owned and operated business. They are now my go-to plumbing company. I also greatly appreciated the Veterans discount they provided. The workmanship was exceptional, the customer service was top-notch from start to finish, and the pricing was fantastic for a top-of-the-line gas tankless water heater installation. Not only do I highly recommend The Plumbing Authority, but I already have my next project lined up with them to replace all of my toilets. Thank you to everyone at The Plumbing Authority for delivering an outstanding customer experience from the initial consultation all the way through the final installation. You have absolutely earned a customer for life.
• JW

  Jp Wellens

  Apr 23, 2026
  5.0
  So i had a major plumbing situation. Chase, the original guy that came out for the 2nd time, ran a camera down our pipes. He not only informed me, but showed me that our 50+ year old cast iron pipes had all collapsed in. He said he could fix the immediate problem but that he would most likely see me again shortly unless we bit the bullet and had our pipes replaced. He was right. A month later the same problem happened. Chase came back out and explained that they would have to cut through the garage slab down to the pipes, under the foundation, dig outside down through the landscape, under the sidewalk, through the front yard under part of the driveway and tie into the main sewer line out by the street. I called our insurance company and the day before the adjuster was coming out, they asked if I could get all the information ready for him before he got here. Nancy, the lady in the front office, is a superstar. It was 4:45 the day before and she was able to get me the contract, pictures and everything they had done to that point, and emailed everything over to me before the close of business. She really came through for me at the last minute. Nancy is the greatest. It was estimated that the job would take about 5 days and that we would be without water for that time. Cody, Shannon and Ray showed up 2 days later and went right to work. Cody started and found the pipes underground right away, Shannon is a work horse, he did a little bit of everything, Ray was very knowledgeable. They all took the time to answer all of my questions so that I could understand exactly what and why they were doing what they were doing. We actually were only out of water for 1 day and they got the entire job done. from start to clean Up, in 3 days. I give all 5 of them 5 stars and would highly recommend The Plumber Authority. Great job guys and gal.