Nashville Fireplace

Reviews

• LB

  Lori Baldwin

  May 9, 2026
  5.0
  I really enjoyed the experience with Charles. He was very knowledgeable.
• TS

  Theresa Sonnenberg

  May 6, 2026
  5.0
  I highly recommend Nashville Fireplace! Matt was extremely knowledgeable and patient with all my questions while choosing and purchasing a vent-free linear fireplace, and Craig was super helpful getting us scheduled for installation. Great shopping experience and excellent customer service!
• JR

  James Ross

  Apr 30, 2026
  5.0
  Great customer service. Great products. Always on time and never in a hurry to leave the job. For all your Fireplace needs I suggest only Nashville Fireplace.
• JR

  Jorge Rubi

  Apr 16, 2026
  5.0
  We moved to Tennessee and wanted a fireplace to create a warmer, more peaceful environment for our gathering room and home but had no idea about all the details involved. After a visit to Nashville Fireplace, and speaking to Nick for a while, we became so much more knowledgeable and comfortable with the entire process, selections, and were in a much better place. Nick took his time to work with us and educate us. He embodied the essence of why we moved to Tennessee, kindness and community. He was amazing and it made it a no brainer for us so we bought everything from Nashville Fireplace. We shopped around and they were very reasonable as well compared to the other providers. If you are looking for a fireplace, outdoor kitchen, accessories, etc., you need to go to only Nashville Fireplace and see Nick. It is unfortunate that I could provide 5 stars, because this was a 500 star experience with them. Thank you for making us feel at home in our new home.
• MA

  Mark Anderson

  Apr 6, 2026
  2.0
  Disappointed with the lack of organization and communication from them. The showroom is beautiful and well appointed, which was a huge selling point. My parents have hired this company to update their fireplace with a new screen, gas ignitor and hood cover. The ignitor has been replaced, but the screen ordered was the wrong size and needed to be reordered. The hood cover/extension was ordered, with it also being the wrong product. They were then advised that it would need a custom build in order to correct the issue they were having, despitetelling them there were stock extension options. They have experienced multiple incorrect products being ordered, appointments set and then canceled by the company for one reason or another. My father went as far as to call and leave a message for the owner, but never received a return phone call, leaving them of the opinion that the owner doesn't care about customer satisfaction. Products have been ordered and paid for in advance, only to have the company make excuses for the lack of execution and continuous delays. This has now been going on for months, with two of the three items still being unresolved. This is completely unacceptable for a service driven company.

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